JimBolton Posted September 13, 2023 Share Posted September 13, 2023 Everything has stopped. No service at all. When I try to sign into my account, I get the error "upstream request timeout." Quote Link to comment https://starlinkforum.net/topic/1067-i-cannot-sign-into-my-account/ Share on other sites More sharing options...
AuthorKristi Posted September 13, 2023 Share Posted September 13, 2023 Exactly the same issue here! I believe it happened exactly at 5pm PST. My account is current, paid, no issues for the last year and this happened suddenly. I'm not able to log into my account with KNOWN credentials. I wonder if there's a major outage? I don't know where else to look... Quote Link to comment https://starlinkforum.net/topic/1067-i-cannot-sign-into-my-account/#findComment-2659 Share on other sites More sharing options...
RicochetStarlink Posted September 25, 2023 Share Posted September 25, 2023 Try to reset your password using the link on the login page. If that fails, try entering your email address with the first letter capitalized. It appears that email addresses are case-sensitive at Starlink and some mobile browsers will change the first letter to a capital letter when signing up. Finally, you can reach out to StarlinkResolutions@soacex.com. Quote Link to comment https://starlinkforum.net/topic/1067-i-cannot-sign-into-my-account/#findComment-2711 Share on other sites More sharing options...
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