tnrprods Posted October 8, 2023 Share Posted October 8, 2023 I bought a starlink kit from Amazon for the price of a new one, but unfortunately when I received it I tried to setup a new account and password for it but unable to because when inserting the kit number, the starlink activation page is saying that an account has already been assigned to this device. When I messaged the seller to unlock it, she asked me to give her some time while she is trying to unlock it. I don't want to send the item back because shipping is very costly. If anyone knows how to fix this problem please fix mine so that I can start using it. Quote Link to comment https://starlinkforum.net/topic/1132-an-account-is-already-associated-with-this-device/ Share on other sites More sharing options...
RicochetStarlink Posted October 9, 2023 Share Posted October 9, 2023 Email Starlink Support at StarlinkResolutions@spacex.com. They may be able to help. Otherwise, you'll have to wait. Lesson: Unless you know the seller personally, NEVER buy a Starlink Kit from anyone except Starlink themselves or an authorized reseller (e.g., Best Buy). Quote Link to comment https://starlinkforum.net/topic/1132-an-account-is-already-associated-with-this-device/#findComment-2817 Share on other sites More sharing options...
Holly Posted January 5, 2024 Share Posted January 5, 2024 We bought a "new" kit from best buy and we are getting the same message! What should we do? Quote Link to comment https://starlinkforum.net/topic/1132-an-account-is-already-associated-with-this-device/#findComment-3319 Share on other sites More sharing options...
RicochetStarlink Posted January 7, 2024 Share Posted January 7, 2024 Buying a Starlink kit from Best Buy, does NOT come with any guarantee that it is not a refurbished unit. I would reach out to Best Buy as well as Starlink Support. Quote Link to comment https://starlinkforum.net/topic/1132-an-account-is-already-associated-with-this-device/#findComment-3334 Share on other sites More sharing options...
Luiz Posted January 26, 2024 Share Posted January 26, 2024 On 05/01/2024 at 18:01, Holly said: Compramos um kit “novo” na Best Buy e estamos recebendo a mesma mensagem! O que deveríamos fazer? In the same way I bought a starlink kit and unfortunately there was an account linked to it. I tried to contact the seller and got no response. Is there any way to unlock? Quote Link to comment https://starlinkforum.net/topic/1132-an-account-is-already-associated-with-this-device/#findComment-3453 Share on other sites More sharing options...
RicochetStarlink Posted January 26, 2024 Share Posted January 26, 2024 Contact Starlink Support. Quote Link to comment https://starlinkforum.net/topic/1132-an-account-is-already-associated-with-this-device/#findComment-3456 Share on other sites More sharing options...
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