Starlink doesn‘t work - local and standard device found

[Stefaaan98]

Hey guys,

i habe the following problem when setting up Starlink for the first time:

when doing the standard initial setup my router connection to starlink works fine, but it says i have no active subscription. Once i look into account in my app i find two „devices“ one local and one called standard which has my starlink ID, see picture:

https://ibb.co/cLDnR1h
 

When i select standard it says i have an active subscription, but somehow no physical device can be found then..

Any ideas what can be done now?

[RicochetStarlink]

Contact Starlink Support...