Lost PW

[accordionman]

I'm new to SL and have a multitude  of problems, so let's start with the easy one: I have misplaced my password. Would someone be kind enough to point me in the right direction to find out what it is.  Thanks, Ed

[StarlinkLeader]

Hi There

 

How to change your Starlink Wi-Fi password (and network name)

You can change the Starlink Wi-Fi password in the Starlink app.

What you’ll need

• The Starlink mobile app (iOS/Android)

• Connected to your Starlink Wi-Fi or connected via Remote Access (if enabled on your account)

Steps (Starlink app)

1. Open the Starlink app.

2. Tap Settings.

3. Tap Wi-Fi Configuration (sometimes shown as Network).

4. Edit:

   • Network Name (SSID) (optional)

   • Password

5. Tap Save / Apply.

After you change it

• Your devices will disconnect and you’ll need to reconnect using the new Wi-Fi password.

• If you changed the network name, you must select the new SSID on each device.

If you can’t connect after changing Wi-Fi settings

• Double-check you typed the new password correctly (Wi-Fi passwords are case-sensitive).

• If you lost access entirely, you may need to factory reset the Starlink router and set it up again in the app.

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How to change your Starlink account password

Your Starlink account password is separate from your Wi-Fi password. Changing your account password does not change Wi-Fi access.

Option A: Change it from the Starlink website

1. Go to the Starlink account portal and log in.

2. Open Account (or Profile / Settings, depending on layout).

3. Find Password (or Security).

4. Choose Change Password.

5. Enter your current password, then your new password, and save.

Option B: If you forgot your account password

1. Go to the Starlink login page.

2. Click Forgot Password.

3. Enter the email address or phone number on the account.

4. Follow the reset link/code you receive and set a new password.

Important notes

• If you don’t receive the reset email, check your spam/junk folder.

• If you no longer have access to the email/phone on the account, you’ll need to contact Starlink support from any still-logged-in device/app session if possible.

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Quick difference (people mix these up)

• Wi-Fi password = what you type to join the Starlink Wi-Fi network.

• Account password = what you use to log into the Starlink app/website and manage billing + settings.