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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Starlink Portability Add-on Now Available.


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For an additional monthly fee of $25.00, you can move your Starlink to new locations within your continent to receive service anywhere Starlink provides active coverage. To see active coverage areas please view the Starlink Availability Map

 

Common queries about Starlink Portability:

For an additional monthly fee, the Portability feature enables users to temporarily move their Starlink to new locations in order to receive service anywhere within the same continent Starlink provides active coverage. To see active coverage areas, please view the Starlink Availability Map. Portable users are served best effort and can expect lower service levels than fixed users, particularly in areas marked as "Waitlist" on the Availability Map.

Add Portability on Your Account:

  • If you are an active customer, you can enable Portability from your account page and it will take effect immediately. 

  • If you have multiple Starlinks, Portability must be selected and purchased for each location.

  • When you enable Portability, you are charged on your next monthly invoice. Portability is charged in full monthly increments and cannot be pro-rated. The Portability feature and billing charges will be ongoing until you decide to disable it.  Once you disable Portability, the recurring charge will stop after your next monthly invoice and Portability will only remain active for the remainder of the current billing cycle. For example, if you enable Portability on March 12th and your next billing date is on April 1st, you will be charged $25 on April 1st for the full previous month.  

Limitations:

  • Best Effort Service: Portability service is provided on a best effort basis. Stated speeds and uninterrupted use of services are not guaranteed. Starlink prioritizes network resources for users at their registered service address. When you bring your Starlink to a new location, this prioritization may result in degraded service, particularly at times of peak usage or network congestion.

  • International Travel: Starlink can only be used within the same continent as the registered Service Address. If you use Starlink in a foreign country for more than two months, you will be required to move your registered service address to your new location or purchase an additional Starlink to maintain service.

  • No In-Motion Use:  We do not support Starlink use in motion at this time. Using the Starlink Kit in motion will void the limited warranty of your Kit. While our teams are actively working to make it possible to use Starlink on moving vehicles (e.g., automobiles, RVs, boats), Starlink is not yet configured to be safely used in this way.

 

Can I add additional service locations to my account?

To add an additional service location to your Account, you can place another Starlink order, as availability permits, by clicking "+" in the Locations section of your account.

  • Each additional location requires the purchase of a Starlink and Starlink subscription.
  • There is a limit of 3 locations per account and no limit for Business accounts.
  • If the new area does not have service availability, you will have the ability to place a deposit for that location.
  • You cannot add a location in a different country.

You can also enable Portability to receive deprioritized service anywhere Starlink has coverage within the same continent as your Service Address. Learn more about Portability here.  

Note: You can view Starlink's service availability map



Does Starlink Portability replace the need for changing my service address?

No. Although Starlink Portability enables users to use their Starlink terminal in other locations, users will have less priority on the network. If you are going to be in a different area for an extended period of time, Starlink requires you to change your registered service address location (subject to availability) to ensure the best experience. Users who stay in the same area outside their service address location for an extended period of time may see a further decrease in performance to accommodate users at their Service Address.

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For an additional monthly fee, the Portability feature enables users to temporarily move their Starlink to new locations in order to receive service anywhere within the same continent Starlink provides active coverage. To see active coverage areas, please view the Starlink Availability Map. Portable users are served best effort and can expect lower service levels than fixed users, particularly in areas marked as "Waitlist" on the Availability Map.

Add Portability on Your Account:

  • If you are an active customer, you can enable Portability from your account page and it will take effect immediately. 

  • If you purchased Portability before receiving your Starlink as a new customer, you must first power on your new Starlink at the Service Address listed in your account so your Starlink can update its software. Once updated, the Starlink will then be configured for Portability.

  • If you have multiple Starlinks, Portability must be selected and purchased for each location.

  • When you enable Portability, you are charged on your next monthly invoice. Portability is charged in full monthly increments and cannot be pro-rated. The Portability feature and billing charges will be ongoing until you decide to disable it.  Once you disable Portability, the recurring charge will stop after your next monthly invoice and Portability will only remain active for the remainder of the current billing cycle. For example, if you enable Portability on March 12th and your next billing date is on April 1st, you will be charged $25 on April 1st for the full previous month.  

Limitations:

  • Best Effort Service: Portability service is provided on a best effort basis. Stated speeds and uninterrupted use of services are not guaranteed. Starlink prioritizes network resources for users at their registered service address. When you bring your Starlink to a new location, this prioritization may result in degraded service, particularly at times of peak usage or network congestion.

  • International Travel: Starlink can only be used within the same continent as the registered Service Address. If you use Starlink in a foreign country for more than two months, you will be required to move your registered service address to your new location or purchase an additional Starlink to maintain service.

  • No In-Motion Use:  We do not support Starlink use in motion at this time. Using the Starlink Kit in motion will void the limited warranty of your Kit. While our teams are actively working to make it possible to use Starlink on moving vehicles (e.g., automobiles, RVs, boats), Starlink is not yet configured to be safely used in this way.

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