eeaton Posted June 3, 2022 Share Posted June 3, 2022 (edited) My Starlink Dish arrived damaged. There is a signifigant crack on one corner, which would definitely allow water incursion. Who can I contact to resolve my problem? I can't find a phone number or email address for customer support anywhere! Edited June 3, 2022 by eeaton Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/ Share on other sites More sharing options...
ProDishy Posted June 6, 2022 Share Posted June 6, 2022 You need to submit a support ticket under your account that you signed up with. If there is any support contact details in the manuals/documentation included.. Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-571 Share on other sites More sharing options...
eeaton Posted June 6, 2022 Author Share Posted June 6, 2022 ProDishy, thank you for your reply. Your suggestion makes total sense. However, I have searched the starlink.com website while logged in to my account and cannot find anywhere to submit a support ticket. There was also nothing in the box referencing any support contact information. I'm at a complete loss here. I am paying for monthly service but I don't want to take the time to install the Dishy fearing that it will succumb to the elements fairly quickly. If anyone can tell me how to submit a support ticket, I would be most grateful. Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-580 Share on other sites More sharing options...
StarlinkLeader Posted June 7, 2022 Share Posted June 7, 2022 Recover your account via setting up a password - firstly - https://auth.starlink.com/forgot-password Then login here https://auth.starlink.com/ You can then submit a support ticket regarding the damaged dishy. If you still cannot login reach out and I'll see what I can do for you. Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-585 Share on other sites More sharing options...
Globalflyer Posted June 7, 2022 Share Posted June 7, 2022 14 hours ago, StarlinkLeader said: Recover your account via setting up a password - firstly - https://auth.starlink.com/forgot-password Then login here https://auth.starlink.com/ You can then submit a support ticket regarding the damaged dishy. If you still cannot login reach out and I'll see what I can do for you. I don’t think his problem has anything to do with signing on to the Starlink website or his account. The problem is, CUSTOMER SERVICE links on the site, (signed in or not!) isn’t readily apparent. Now eeaton, here is what I did as my unit arrived with a cut cable to the dish. I went to support and there is a place on the left margin to submit a message/ask a question. That generated a “support ticket” request. I haven’t received a response as I have just submitted this morning. Hope this helps. Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-586 Share on other sites More sharing options...
eeaton Posted June 7, 2022 Author Share Posted June 7, 2022 Thank you GlobalFlyer! You are correct, I am able to sign in to my account no problem. I have tried to type a question in that field you showed, but I only get “no related topics”. It does not open a message or ticket. Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-587 Share on other sites More sharing options...
CJax Posted June 14, 2022 Share Posted June 14, 2022 I have the same issue. dish (rectangle) arrived damaged. Cannot find any way to report or submit a ticket. It won't connect to satellites. Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-633 Share on other sites More sharing options...
frankg Posted June 29, 2022 Share Posted June 29, 2022 I also has a question for support and found that by clicking on the thumbs down icon it will open a support ticket. I just sent a question for support and I'm waiting for a reply. Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-730 Share on other sites More sharing options...
p.laver Posted August 17, 2022 Share Posted August 17, 2022 Did any of you manage to contact support and receive a new dish, would good if you could post your feedback/outcome of your issue. Thanks Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-978 Share on other sites More sharing options...
pbeaudet Posted August 17, 2022 Share Posted August 17, 2022 On 6/29/2022 at 7:43 AM, frankg said: I also has a question for support and found that by clicking on the thumbs down icon it will open a support ticket. I just sent a question for support and I'm waiting for a reply. The thumbs down didn't work on the web based Starlink but does work with IOS Starlink app to open a trouble ticket. Quote Link to comment https://starlinkforum.net/topic/262-my-starlink-dish-arrived-damaged-who-can-i-contact-to-get-a-replacement/#findComment-982 Share on other sites More sharing options...
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