Offline searching

[Theresa]

Hi… we just got the RV version of Starlink… set it up and all it does is say offline searching. I did the troubleshooting and it won’t send so can’t get support if any kind. I’ve plugged and unplugged already… what now??

[StarlinkLeader]

Hey @Theresa

 

Sorry to hear that its not connecting for you. Lets get you online or at least on the path to getting connected or something sorted at least 🙂

 

- Perform a factory reset

- Let dishy run for a bit don't connect. Just let it sort out a few firmware updates first.

 

Let us know how you get on 🙂
 

Quote

 

If you encounter any issues during the setup or use of your router, you can factory reset it. The router will take a few minutes to reboot, and will require you to reconnect and set a new Network ID and Password.

Circular Starlink: Gently push the button on the bottom of the router until the light turns blue and release.

Rectangular Starlink: Power cycle Starlink (unplug the router from power and then plug back in) 3 times in a row. The router will take a few minutes to reboot, and will interrupt your service until you set up again. You can expect the light on the bottom of the router to be illuminated when complete. There are no lights on the front of the router.

Starlink Mesh router:

1. Power cycle the mesh (unplug from power and then plug back in) 3 times in a row.
2. When repairing the node, make sure you connect to your primary Starlink router's network. Do not connect to your mesh node's new "STARLINK" network that appears after plugging it in.
3. Open the Starlink App. After 1-2 minutes, the Starlink App will prompt you with a "PAIR MESH NODE" notification.

Note: A WiFi network name is also called an SSID. A Wifi password can be referred to as a network security key, WPA key or WAP/SPA2 passphrase.

 

Source: https://support.starlink.com/