Mlh39095 Posted June 22, 2022 Share Posted June 22, 2022 I received my new StarLink yesterday and set it up like it said. I never did get a connection to the internet. App states “Offline-Searching” most of the time. On intermittent occasions it will go “Online” for a few seconds, but it always still says No Connection! I have rebooted it. I have Factory reset it. What do I need to do? Quote Link to comment https://starlinkforum.net/topic/338-new-starlink-no-connection/ Share on other sites More sharing options...
StarlinkLeader Posted June 27, 2022 Share Posted June 27, 2022 Ensure there is no obstructions. Further instructions from Starlink - Had any errors popup or alerts? I am having issues with initial set up and getting online for the first time If you are having issues setting the hardware up, please refer to our install guide: How do I set up Starlink? If you have followed this guide and are still having issues connecting, then connect to your Starlink WiFi > Open the Starlink App > See if there are any alerts on the home screen. If you are unable to connect to your Starlinlk WiFi, please follow this troubleshooting guide: Cannot connect to the Starlink Router If there are no alerts, please select the following troubleshooting guides based on owhat the App screen says: App Says Starlink is Offline - Disconnected App Says Starlink is Offline - Booting App Says Starlink is Offline - Searching If you have a different question about your account or service, please go back and select a different topic or click the thumbs down icon below to open a support ticket. Quote Link to comment https://starlinkforum.net/topic/338-new-starlink-no-connection/#findComment-720 Share on other sites More sharing options...
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