Starlink Service Specifications

[StarlinkLeader]

SERVICE DESCRIPTION

SpaceX provides two-way satellite-based internet service (“Services”), receivable with a Starlink dish, Wi-Fi router, power supply and mounts ("Starlink Kit” or “Kit”). The Starlink Kit and Services are novel, under development, and subject to change. Starlink performance goals will be amended by SpaceX from time to time based on experience and innovation.

PERFORMANCE

SERVICE PACKAGE	Service Availability	Latency (ms)	Expected Download (mbps)	Expected Upload (mbps)	Allowable Data
STARLINK	≥99%	20-40	50-200	10-20	No Data Caps
BUSINESS	≥99%	20-40	100-350	20-40	No Data Caps
BUSINESS (CIRCULAR HARDWARE)	≥99%	20-40	100-300	15-40	No Data Caps
STARLINK FOR RVs	≥99%	20-40	50-200; 5-100*	10-20; 1-10*	No Data Caps
MARITIME	≥99%	<99ms	100-350	20-40	No Data Caps

Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during times of high usage. Starlink may temporarily reduce speeds if our network is congested.

*Expected speeds in congested areas during times of high usage. Users are likely to experience these speeds during times of high usage in “Waitlist” areas shown on the Starlink Availability Map: Starlink.com/map.

MARITIME COVERAGE

Subject to Regulatory Approval. Maritime Services are subject to regulatory approvals. The Starlink Maritime Coverage map is available here: https://api.starlink.com/public-files/maritime-coverage-map.pdf You acknowledge and agree that you are solely responsible for (a) understanding and complying with all applicable laws and regulations associated with the use of the maritime Services and Kits; (b) obtaining any required authorizations; and (c) ceasing use of the Services or Kits where necessary based on the Registered Vessel’s geographic location.

FCC Authorization Notice. Federal Communication Commission authorization to Starlink for in-motion services in the United States has been granted on a non-interference protected basis, i.e., unprotected basis with respect to operations in the 12.2-12.7 GHz band. Therefore, Starlink’s in-motion operations, including for vessels, must accept any interference received from both current and future services authorized in the band – even if such interference causes undesirable operations for Starlink Services and its customers. Starlink in-motion Services must not cause harmful interference to any authorized service in the band, whether licensed or not.

GENERAL EXCLUSIONS

At the time of delivery, the Starlink Kit should be able to connect customers to the Services and to remain intact and operable for a minimum of 12 months after delivery if installation instructions are followed, the Kit is carefully maintained and not subjected to physical damage, extreme weather conditions, or connected to aged or faulty personal devices; and if Services are used within Starlink’s coverage map. Customers must follow installation directions and connect the Starlink dish directly to the mobile network equipment without any additional jumper cables, receptacles, or any other devices aimed at extending the reach of the link between the two components.

Various circumstances may affect the performance of Starlink Kits and Services, including, but not limited to: (a) failure to follow SpaceX instructions; (b) installation environment; (c) angle and/or field of view of the dish; (d) weather; (e) quality of your personal devices; (f) interference by other devices; (g) proximity of other Starlink Kits; (h) quality, condition and positioning of the cables; (i) reliability of power from the grid or problems with customer’s electrical power; (j) improper tower grounding; (k) proximity or location of the customer premise equipment; (l) too many active or parallel network connections (m) fire, flood, wind, lightning, hurricanes, earthquake, or other acts of nature or God; (n) spills of food or liquids on Starlink Kit; (o) misuse, abuse, accident, vandalism, alteration, or neglect; and (p) normal wear and tear or deterioration.

Like other novel technology products, the Starlink Kit will eventually become technologically obsolete. From time to time, customers may need to purchase a newer model for optimal Services. SpaceX may change these Starlink Specifications, the Starlink Kit (including delivered devices via software updates), Services, and Services plans from time to time. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak usage hours.

The Starlink Kit can and may be accessed by SpaceX to perform support actions, request limited diagnostic information, monitor performance, and provide research for improvement purposes.