Ostryer Posted August 1, 2022 Share Posted August 1, 2022 Hi… we have the regular (home) version of Starlink… set it up yesterday and all it does is say 'Offline - Searching'. I did the troubleshooting and sent one support ticket yesterday and another today, but I still haven't heard back from either. I’ve done two power cycles thus far (unplugged, wait, then plug back in)… What now?? I'm surprised that I haven't had any follow-up to either of my support tickets... Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted August 2, 2022 Share Posted August 2, 2022 Have you done a factory reset? Turning it off and on doesn't do much other than, well booting it on. Factory Reset - Turns on an update seek function - Whereby when the satellite(s) ping out, your terminal says hello any updates, im running version x.x.x.x then the satellite will return saying yep, or no and the link to download it. Your router, dishy then updates - Telling it the appropriate frequencies to a) listen on first, b) connect on and c) connection profile Thats why new, or stowed starlink terminals don't connect immediately - because they don't have the provisioning configuration aligned to the current version of configuration on the network. So satellites don't reply back, until they have been updated. E.g if dishy terminal is two versions out of date, needs a factory reset to get a message from the satellites saying " heres an update ". Quote Link to comment Share on other sites More sharing options...
malumba Posted August 2, 2022 Share Posted August 2, 2022 I encounter the same problem. Already did two factory resets but status remains still offline and searching. Already opened a ticket and get response that service is not available in my region relating to the availability map. But thats not true. Availability map shows that service is available and my current position is in the available area. What can I do? Current Version of Starlink is: 5564993e-1c93-4219-95b1-3fdb2373c468.uterm.release little translation help: SUCHE means search Quote Link to comment Share on other sites More sharing options...
Ian Turnbull USVI Posted August 16, 2022 Share Posted August 16, 2022 I am having the same issue and now I’ve changed my network name and password. Yet I’m still receiving a Offline - Searching notice. How do I fix this and is their a support I can speak to via phone? Quote Link to comment Share on other sites More sharing options...
naabrams Posted September 6, 2022 Share Posted September 6, 2022 Ian Turnbull USVI - unfortunately there is no customer support available by phone I am experiencing the same "offline searching" issue, although my circumstances may be slightly different. I acquired this Starlink setup (circular dish) as part of a home purchase. The previous owner had been using the system with good speeds/uptime. During the closing process, he transferred the account to me. I have accepted the transfer, registered the account, and the billing is all setup. @StarlinkLeader any suggestions on what to do here? I have already (a) power cycled (b) factory reset (small button under modem) (c) submitted a support ticket Thanks! Quote Link to comment Share on other sites More sharing options...
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