Eric Posted August 28, 2022 Share Posted August 28, 2022 for three days I’ve been trying to confirm my order, and also then contact customer support. I get the following message every time. I only have a couple of days left until my order will be canceled. Appreciate any help, Eric Norby “Something went wrong on our end. Please wait and try again.” Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted August 31, 2022 Share Posted August 31, 2022 Whilst I'd love to help 100% its very difficult in regards of billing. There could be a number of reasons why your transaction is declining or failing: Bank/Payment processor is having issues and/or has blocked certain transactions Your region/area may not be supported, and/or blacklisted due to chargebacks. Browser/session issues Billing Backend - May have issues in terms of your billing dates, deposits & shipping etc. If its prorata and a deposit amount has changed which needs balancing this may cause issues with producing your monthly billing cycle - ( Just an assumption, not insider information ) Have you tried using a different debit card? Quote Link to comment Share on other sites More sharing options...
Christer Posted September 1, 2022 Share Posted September 1, 2022 Having the same issue, any fix? just a few hours until my order will be canceled. Quote Link to comment Share on other sites More sharing options...
Sean Posted October 27, 2022 Share Posted October 27, 2022 I'm having same issue. There's no button or way to confirm order. My credit card was charged the deposit back in August and the card works fine still. Please advise. I have 6 hours left until my order is cancelled. I'd like to confirm. Quote Link to comment Share on other sites More sharing options...
ckuhrasch Posted November 21, 2022 Share Posted November 21, 2022 same issue-network offline and no way to contact support Quote Link to comment Share on other sites More sharing options...
0BZEN Posted February 13, 2023 Share Posted February 13, 2023 This is ridiculous. No support I can contact, can't order, everything goes fine, my bank validates the transaction, then it fails on Starlink side. Just need to talk to someone, but hey, maybe they just don't want any more customers. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted February 14, 2023 Share Posted February 14, 2023 There are no Starlink or SpaceX personnel in this forum, @0BZEN. This Forum is not associated with Starlink and/or SpaceX. We are a community of Strarlink customers who come together here to support one another. For assistance with your issues, please email starlinkresolutions@spacex.com. Quote Link to comment Share on other sites More sharing options...
0BZEN Posted February 15, 2023 Share Posted February 15, 2023 Thank you. It was an issue with the Fraud department of my banque anyway. They flagged the transaction as 'suspicious'. The lack of support makes it difficult to diagnose where the issue originates from. Was looking if there were other ways to contact support, which you provided, but it's all good now. On its way! 1 Quote Link to comment Share on other sites More sharing options...
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