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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Router coverage


Taptap
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We are in the process of switching from our current provider (DSL) to Starlink. I'm finding the the router signal of the Starlink router is a fraction of the one from the phone company. 

There are many areas of the house that has no Starlink signal but work fine with the old router (both are in the same room).

Is this a known issue or is it possible that we have a defective router?

Thanks

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19 hours ago, Taptap said:

We are in the process of switching from our current provider (DSL) to Starlink. I'm finding the the router signal of the Starlink router is a fraction of the one from the phone company. 

There are many areas of the house that has no Starlink signal but work fine with the old router (both are in the same room).

Is this a known issue or is it possible that we have a defective router?

Thanks

Our phone company dsl wireless router was never that good at getting a signal throughout the house.  Starlink was slightly better but we use  a some what higher end router as an access point to get a better signal everywhere. Also, You may be aware that that routers and access points in general broadcast two networks, one at 2.4 ghz and one over 5ghz. The  lower frequency is better at penetrating walls.  The starlink router out of the box just has one channel but there is a setting in the app for it to broadcast both frequencies separately as two networks.  That's what we did to get better coverage. 

 Because of occasional  loss of signal in heavy rain, occasional network issues ,   concern that if we turned the dsl off the phone company might not be able to restore  it qiickly during a major outage of SL, and starlinks  internet message only slow customer support, we are keeping the dsl. Currently have starlink and dsl going into a dual Wan failover router that connects to our dual band access point. 

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