jtinnerello Posted December 19, 2022 Share Posted December 19, 2022 I'm trying to update my credit card information in the Billing section. Unfortunately, I'm unable to accomplish this task because the PSN is REQUIRED. I have no idea what it is. Can anyone help me? BTW: I'm thinking its a serial number or something similar. If this is the case, I've not yet received my Starlink Installation Package and Equipment. Is there some other way to update the credit card information. Again, please help. Thank you, Joe Tinnerello Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted January 16, 2023 Share Posted January 16, 2023 @jtinnerello, I'm looking at the form where you change your credit card info right now. I don't see anything called "PSN". Are you in the United States? Quote Link to comment Share on other sites More sharing options...
jtinnerello Posted January 18, 2023 Author Share Posted January 18, 2023 Thank you for researching this for me. I made a mistake. It's not PSN. Instead, it's PCN. It's the field below the MM - YYYY - CVV fields. Below is a print screen image. And I'm not in the US. I'm American, but the order is placed to install in the Philippines. Again, thank you for taking interest in helping me figure this out. Joe T Quote Link to comment Share on other sites More sharing options...
AnthonyQ Posted January 26, 2023 Share Posted January 26, 2023 I have come across exactly the same issue...trying to pre-order for the Philippines.... As far as I can tell PCN stands for Provider Card Network...which should be Visa or Mastercard...no doubt there is a specific code but I would have thought this should be handled by the merchant site (Starlink)....anyway I cannot progress unless someone at Starlink answers the OP's question! Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted February 1, 2023 Share Posted February 1, 2023 @AnthonyQ, I believe you are correct about the PCN. However, to get an answer, you and @jtinnerello will each need to reach out to Starlink Support. The Starlink Forum is not owner, operated or frequented (to my knowledge) by Starlink. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted February 3, 2023 Share Posted February 3, 2023 BTW, there is an email address, starlinkresolutions@spacex.com, that you can use to reach out to Starlink Support for these kinds of issues. Quote Link to comment Share on other sites More sharing options...
Rosa Posted November 20, 2023 Share Posted November 20, 2023 Getting same problem here in setting up a new account in the billing information portion. What is PCN anyway? Please help resolve this issue, anyone? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted November 30, 2023 Share Posted November 30, 2023 @Rosa The PCN appears to be required when ordering Starlink outside the United States. Your best best is to contact Starlink Support. Quote Link to comment Share on other sites More sharing options...
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