Vasiliy Chernomorov Posted December 20, 2022 Share Posted December 20, 2022 My Starlink was working flawlessly there was no Due payment or any sort of delay from my side. 4 days ago it just stopped working, saying No active account. The invoice is payed, statement says so. I can login into account and see my traffic stats. But the connection is disabled saying you need to resume your service. Support is not answering, they even closed my second topic. It seems they did something wrong when transferred ownership to me. Resulting my account is somehow disconnected from the dish. The most strange is that everything was working like a charm until it's not now. Can anybody reach the Starlink support, how can I do that not from the app? Quote Link to comment Share on other sites More sharing options...
Mike M - Virginia Posted January 21, 2023 Share Posted January 21, 2023 I believe I am experiencing the same scenario. I installed RV kit today and had great service right away. Came back a bit later - and Starlink was down. My mobile app shows 'No Active Account'. payments all up to date, $0 balance. Any updates or insights would be great. I hope you have resolved your issue. Quote Link to comment Share on other sites More sharing options...
Dan Esh Posted January 22, 2023 Share Posted January 22, 2023 Same thing here even after they sent a replacement router. No one will answer in customer support. Anyone reply if there is a fix on our end. Quote Link to comment Share on other sites More sharing options...
Ashley Hayes Posted January 23, 2023 Share Posted January 23, 2023 I'm having the same issue. Account is paid in full and shouldn't be due again until the 28th (and is enrolled to auto draft from my card like usual) but suddenly claimed today the account is not active. Monetarily I'm in good standing and I cannot understand why it's saying this at all. I sent a note to customer care and haven't gotten a response yet. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted February 5, 2023 Share Posted February 5, 2023 @Vasiliy Chernomorov, @Mike M - Virginia, @Dan Esh, and @Ashley Hayes, If you cannot reach Starlink Support through the support app on your mobile device or through the Starlink Support Web site, an email to starlinksolutions@spacex.com might get things moving again. Quote Link to comment Share on other sites More sharing options...
Gezza Posted February 16, 2023 Share Posted February 16, 2023 Im having the same problem was working finw for months no issues then i come home from work and it was not working (saying no active account) Been like 9 days now and no reply other then a generic reply of things to try but nothing worked and also tried emailing them with no success Not to sure what to do or how to fix it from my end any advice would be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted February 19, 2023 Share Posted February 19, 2023 On 2/17/2023 at 12:33 PM, Gezza said: Im having the same problem was working finw for months no issues then i come home from work and it was not working (saying no active account) Been like 9 days now and no reply other then a generic reply of things to try but nothing worked and also tried emailing them with no success Not to sure what to do or how to fix it from my end any advice would be greatly appreciated. Have you received any emails? Have you searched for starlink within your email account? Has your payments been coming out all ok? Quote Link to comment Share on other sites More sharing options...
supryin Posted March 9, 2023 Share Posted March 9, 2023 Same problem here! Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 9, 2023 Share Posted March 9, 2023 @Gezza and @supryin, Have you tried the "Forgot password" link on the login screen? Quote Link to comment Share on other sites More sharing options...
Josh1987 Posted November 26, 2023 Share Posted November 26, 2023 Try logging out of the app, and then logging back in. I was having the same problem above, I did that based on the reset password comment and that seemed to do the trick. Maybe a syncing issue. 1 Quote Link to comment Share on other sites More sharing options...
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