Pierlo Posted February 10, 2023 Share Posted February 10, 2023 Good morning, I would need some help. I have done a PRE Order for the Philippines as it is supposed to but coming soon here. I have been debited on my bank account, see the screenshot. I haven't received any confirmation email from Starlink, and there have been no account made. I cannot contact support as there are no account made. I would need some help. I would send my details by MP to an admin here please. Thank you for helping. Pierlo Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted February 12, 2023 Share Posted February 12, 2023 On 2/9/2023 at 7:33 PM, Pierlo said: I would need some help. I have done a PRE Order for the Philippines as it is supposed to but coming soon here. I have been debited on my bank account, see the screenshot. I haven't received any confirmation email from Starlink, and there have been no account made. I cannot contact support as there are no account made @Pierlo, There is nothing to do at this time except wait. A PRE-order is a reservation that requires a deposit. Your bank receipt for 48.11€ is the deposit. The deposit doesn't trigger a confirmation email from Starlink, nor the creation of a Starlink Account. It simply gets you a place in the queue to receive notification when Starlink becomes available at which point, you should receive a notification email from Starlink asking you to confirm your order. When you place the order, Starlink will apply your deposit to your order, create your account and then your Starlink journey will begin. Quote Link to comment Share on other sites More sharing options...
Pierlo Posted February 13, 2023 Author Share Posted February 13, 2023 11 hours ago, RIcochet said: @Pierlo, There is nothing to do at this time except wait. A PRE-order is a reservation that requires a deposit. Your bank receipt for 48.11€ is the deposit. The deposit doesn't trigger a confirmation email from Starlink, nor the creation of a Starlink Account. It simply gets you a place in the queue to receive notification when Starlink becomes available at which point, you should receive a notification email from Starlink asking you to confirm your order. When you place the order, Starlink will apply your deposit to your order, create your account and then your Starlink journey will begin. Dear Ricochet, Thank you very much for your explication. It reassure me. Then I will be patient and wait for feedback from Starlink. I wish you a nice day. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted February 14, 2023 Share Posted February 14, 2023 Thanks, @Pierlo! I wish you the same. Note that the waiting period is not know. Some of us have waited more than a year from the initial deposit to Starlink being available for order. So, patience is indeed the order of the day. 😉 Quote Link to comment Share on other sites More sharing options...
Pierlo Posted March 8, 2023 Author Share Posted March 8, 2023 Hi, Starlink is now available in the Philippines. People are receiving their units. Still I didn't receive any email nor confirmation. What is going on ? Who do we conta t them ??? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 9, 2023 Share Posted March 9, 2023 Did Starlink collect the $99 reservation fee from you? Also, though Starlink is available in the Phillippines, it may not be available in all locations. Have you checked the coverage map to see if Starlink is available at your address? Quote Link to comment Share on other sites More sharing options...
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