Cannot access account

[Lynette]

Hi

I received Starlink hardware at the start of February but cannot access account because apparently my credentials are incorrect. Starlink will not respond to mobile text. I'm in Australia and have nowhere to go with this. I've been charged for the hardware but cannot use it. PLEASE RESPOND!!!!!!

[RicochetStarlink]

@Lynette

I'm not sure how you sent a "mobile text" to Starlink Support. 

The preferred way to contact Starlink Support is by creating ticket through the Starlink app on your mobile device or through a browser at https://support.starlink.com. 

If by "mobile text" you mean that you have already opened a support ticket using one of these methods AND you have not received a response to that ticket, then you should email starlinkresolutions@spacex.com with the details of your situation. 

One of these two methods of contact should get you the result you are seeking.

Finally, please note that there are not Starlink personnel in these forums (to our knowledge). Starlink Forums is a community of Starlink customers discussing our Starlink subscriptions and usages and, where possible, providing assistance with resolving issues.

Thanks!