Johnathan Hemlock Posted March 2, 2023 Share Posted March 2, 2023 I ordered Starlink, paid my deposit and signed out of the Starlink website. I have never been able to sign on again. And reach my account. Credentials are always invalid. My card was charged for the deposit. I did not receive a confirmation. I don’t know my account number, and I don’t even know if I have one. Since I cannot contact starlink through the website, there is not much I can do. I sent an email to the resolutions email address a week ago. I went to a friends house to make a support ticket for me, but we could not find anyplace to start a support ticket. I’m worried I’ll get my equipment, get charged for it, and never be able to activate it, because I’m locked out. If anyone has any experience with this in any way, please tell me. Thank you. I hope this post has not run afoul of any rules or regulations. I have already looked at what’s available on this topic, and I hope someone will be able to provide something new. Just looking for help. Thanks. 1 Quote Link to comment Share on other sites More sharing options...
Johnathan Hemlock Posted March 3, 2023 Author Share Posted March 3, 2023 Today I received an email link to create a password again. Everything worked. It took one week to get the link. I used the resolutions link. So many have had horrible experiences with this, same problem and I wish you all a quick resolution. It’s good to stop worrying❗️ 1 Quote Link to comment Share on other sites More sharing options...
Michelle Adam Posted March 15, 2023 Share Posted March 15, 2023 This is happening to me as well. I just started a string about it. I hope I get an email so we can access our account Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 17, 2023 Share Posted March 17, 2023 @Michelle Adam, Have you opened a Starlink support ticket or, perhaps, emailed Starlink support? Quote Link to comment Share on other sites More sharing options...
Michelle Adam Posted March 17, 2023 Share Posted March 17, 2023 I can't open a ticket unless I can log into the portal which I can not. I have sent an email but still received nothing. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 20, 2023 Share Posted March 20, 2023 @Michelle Adam, Of late, Starlink Support are incredibly overwhelmed. They are responding, but initial contact seems to take a while. I opened a ticket recently that took about a week to get a first response. Thanks! Quote Link to comment Share on other sites More sharing options...
Trying to Get Starlink Posted March 21, 2023 Share Posted March 21, 2023 I too am going through the same. Created password upon ordering and now cannot get into acct keeps giving invalid credentials. I too have been charged and there is no where or anyone to contact. Worried I will not receive or be able to resolve. Where did you get resolutions email? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 21, 2023 Share Posted March 21, 2023 @Trying to Get Starlink, The email address is starlinkresolutions@spacex.com. It is posted in numerous locations throughout these forums. Several members of this forum have gotten support for similar situations by sending email here. You said, "I too have ben charged..."). Were you charged for a reservation ($99) or the equipment ($600-700)? Did you receive an email confirming your reservation/order? Before you send an email, try using the Reset password link on the login page. If it works, it will be much faster. Thanks! Quote Link to comment Share on other sites More sharing options...
Michelle Adam Posted March 24, 2023 Share Posted March 24, 2023 On 3/21/2023 at 7:16 AM, RIcochet said: @Trying to Get Starlink, The email address is starlinkresolutions@spacex.com. It is posted in numerous locations throughout these forums. Several members of this forum have gotten support for similar situations by sending email here. You said, "I too have ben charged..."). Were you charged for a reservation ($99) or the equipment ($600-700)? Did you receive an email confirming your reservation/order? Before you send an email, try using the Reset password link on the login page. If it works, it will be much faster. Thanks! Thanks for the response. I sent an email to the address back on 3/17 and just sent a second today. Still no response. This is quite frustrating. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 26, 2023 Share Posted March 26, 2023 @Michelle Adam, Did you try using the Password Reset link on the login page? Quote Link to comment Share on other sites More sharing options...
charles Posted January 2 Share Posted January 2 sounds like my situation. says disabled and wont let me do anything going on for 2 weeks Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted January 7 Share Posted January 7 Contact Starlink Support... Quote Link to comment Share on other sites More sharing options...
Soma Posted March 25 Share Posted March 25 On 3/3/2023 at 11:45 PM, Johnathan Hemlock said: Today I received an email link to create a password again. Everything worked. It took one week to get the link. I used the resolutions link. So many have had horrible experiences with this, same problem and I wish you all a quick resolution. It’s good to stop worrying❗️ I'm glad to hear that the issue got resolved for you, albeit after some delay. It's reassuring when things finally fall into place. Wishing everyone experiencing similar problems a speedy resolution! 1 Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 26 Share Posted March 26 On 3/17/2023 at 2:53 PM, Michelle Adam said: I can't open a ticket unless I can log into the portal which I can not. I have sent an email but still received nothing. @Michelle Adam, Did you ever get this resolved? If not, please contact Starlink Support. The post linked below provides details on sending email to Starlink Support when you cannot login to your account. Quote Link to comment Share on other sites More sharing options...
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