Glynn Evans Posted March 9, 2023 Share Posted March 9, 2023 Been unable to access my account for over a month to change the billing options keep getting the same response failed try again later Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/ Share on other sites More sharing options...
RicochetStarlink Posted March 9, 2023 Share Posted March 9, 2023 Have you tried the "Forgot password" link on the login screen? Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-1770 Share on other sites More sharing options...
Glynn Evans Posted March 9, 2023 Author Share Posted March 9, 2023 Yes with no luck 😞 Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-1777 Share on other sites More sharing options...
Glynn Evans Posted March 9, 2023 Author Share Posted March 9, 2023 It's like it times out I keep refreshing and eventually I come up with the same screen no matter if I use the website or the app and I downloaded a new app and got rid of the old one I've even turned it on and off I've done all those things LOL Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-1778 Share on other sites More sharing options...
Glynn Evans Posted March 10, 2023 Author Share Posted March 10, 2023 Success from a laptop does not seem to be working on the app Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-1779 Share on other sites More sharing options...
RicochetStarlink Posted March 11, 2023 Share Posted March 11, 2023 Try this in the app starting from the main screen -- the one that should say, "ONLINE" in big letters at the top left with a picture of the Dishy and your router below... Tap on the User icon at the top right. If you are already signed in, you should get a screen that says "Account" at the top with the owner's name just below. If not, you will get a Sign In prompt. Follow the prompts. Enter your email address and password and click SIGN IN. If at any point this process "hangs" (e.g., you get a white screen waiting for the Sign In or after clicking Sign In, it just doesn't respond), Close the app (as in shut it down and remove it from memory), restart it and try again. If you can't shut the app down, then power your mobile device off and power it back up. (NOTE: If you just restart your device without powering it down, the app may not be shut down completely). If the Sign In fails due to bad credentials, follow the same procedure as above, but rather than entering your email address and password, click the Forgot Your Password link at the bottom of the Sign In page. Follow the prompts to reset your Starlink password. Let me know if this helps with the app at all. Thanks! Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-1780 Share on other sites More sharing options...
Sheena Burton Posted May 17, 2023 Share Posted May 17, 2023 Cannot login into Starlink scaling via website or App and I’m not receiving any emails. Tried using forgot password not received reset emails either. Help and I have received Starlink unit plus took money from my account too. I cannot setup unit without login in. Help Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2018 Share on other sites More sharing options...
Momika Posted August 2, 2023 Share Posted August 2, 2023 We have the exact same issue! We’re you able to resolve yours? If so, how? Everything I hear to do requires you to be logged in. Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2367 Share on other sites More sharing options...
Marvin Roantree Posted September 5, 2023 Share Posted September 5, 2023 Can't get in ti my account Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2609 Share on other sites More sharing options...
AngelaR Posted September 13, 2023 Share Posted September 13, 2023 Service dropped. Credentials deleted. Won’t let me login. Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2654 Share on other sites More sharing options...
Erzulie7 Posted September 13, 2023 Share Posted September 13, 2023 Having the same issue... trying to pause service, tells me to log in first, can't log in (not accepting my username/pw combo). Clicked forgot pw... got a message saying "if we have your email in the system you will receive a reset link". Nothing. trying for hours now. Need to pause before billing cycle rebills, have mobile plan but am not mobile at this time. Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2657 Share on other sites More sharing options...
AuthorKristi Posted September 13, 2023 Share Posted September 13, 2023 I'm having the same issues! I can't login with KNOWN correct credentials, and it tells me it's invalid. I tried password reset for the last hour, and no luck. No customer support, nowhere to go. I don't know what else to do. Service was dropped and I can't get into my account to see what's going on. Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2658 Share on other sites More sharing options...
hmduarte Posted September 15, 2023 Share Posted September 15, 2023 The same is happening to me. My credentials were refused and I receive any email or message when I tried to reset it. Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2664 Share on other sites More sharing options...
Michelle Remy Posted September 22, 2023 Share Posted September 22, 2023 Has anyone found resolution to this issue of login to account not working? I have done all the things that people have said they tried. Reset does not send any email. I cannot do anything without access to my account.... can't even cancel.. so what is a person to do, cancel my credit card to avoid more charges for a service I cannot use.. They need to have some sort of customer support besides a FAQ page.. even online chat would be better.. come on Elon.. really?? Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2691 Share on other sites More sharing options...
RicochetStarlink Posted September 25, 2023 Share Posted September 25, 2023 Everyone having issues with Starlink credentials as described here should reach out to StarlinkResolutions@spacex.com. Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2704 Share on other sites More sharing options...
bartman Posted October 21, 2023 Share Posted October 21, 2023 I can’t log into my Star Link app. I’ve updated my password rebooted the modem I have wifi but can’t log in no matter what I try Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2901 Share on other sites More sharing options...
RicochetStarlink Posted October 22, 2023 Share Posted October 22, 2023 Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-2906 Share on other sites More sharing options...
DeL Posted November 15, 2023 Share Posted November 15, 2023 I had the same problem, tried: clearing starlink app cache and data, chrome cache and data, resetting password, shutting down and restarting phone, rebooting router - nothing helped. I then setup an older android on my wifi and was able to login fine with the older phone, the app also responded faster. I then checked the Android version of the phone that would not work, found it was Android 13. I upgraded phone to Android 14 and the star Link app then logged in and responded perfectly! So check your Android app version, if it's 13 upgrade! 1 Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-3057 Share on other sites More sharing options...
kemestri Posted November 19, 2023 Share Posted November 19, 2023 good post this. i did everything as poster del described and no luck. (xiaomi 11t pro with android 13) tried on an older samsung note 8 with android 9 and a realme pad with andoid 11. both worked perfectly. so looks like android 13 may well be the issue. 1 Quote Link to comment https://starlinkforum.net/topic/699-unable-to-log-into-account/#findComment-3078 Share on other sites More sharing options...
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