Unable to log into account

[Glynn Evans]

Been unable to access my account for over a month to change the billing options keep getting the same response failed try again later

[RicochetStarlink]

Have you tried the "Forgot password" link on the login screen?

[Glynn Evans]

Yes with no luck 😞

[Glynn Evans]

It's like it times out 

I keep refreshing and eventually I come up with the same screen no matter if I use the website or the app and I downloaded a new app and got rid of the old one I've even turned it on and off I've done all those things LOL

[Glynn Evans]

Success from a laptop does not seem to be working on the app

[RicochetStarlink]

Try this in the app starting from the main screen -- the one that should say, "ONLINE" in big letters at the top left with a picture of the Dishy and your router below...

1. Tap on the User icon at the top right. If you are already signed in, you should get a screen that says "Account" at the top with the owner's name just below. If not, you will get a Sign In prompt.
2. Follow the prompts.
3. Enter your email address and password and click SIGN IN.

If at any point this process "hangs" (e.g., you get a white screen waiting for the Sign In or after clicking Sign In, it just doesn't respond), Close the app (as in shut it down and remove it from memory), restart it and try again. If you can't shut the app down, then power your mobile device off and power it back up. (NOTE: If you just restart your device without powering it down, the app may not be shut down completely). 

If the Sign In fails due to bad credentials, follow the same procedure as above, but rather than entering your email address and password, click the Forgot Your Password link at the bottom of the Sign In page. Follow the prompts to reset your Starlink password.

Let me know if this helps with the app at all.

Thanks!

[Sheena Burton]

Cannot login into Starlink scaling via website or App and I’m not receiving any emails. Tried using forgot password not received reset emails either.  Help and I have received Starlink unit plus took money from my account too. I cannot setup unit without login in. Help 

[Momika]

We have the exact same issue!  We’re you able to resolve yours?  If so, how?  Everything I hear to do requires you to be logged in.

[Marvin Roantree]

Can't get in ti my account

[AngelaR]

Service dropped. Credentials deleted. Won’t let me login. 

[Erzulie7]

Having the same issue... trying to pause service, tells me to log in first, can't log in (not accepting my username/pw combo). Clicked forgot pw... got a message saying "if we have your email in the system you will receive a reset link". Nothing. trying for hours now. Need to pause before billing cycle rebills, have mobile plan but am not mobile at this time.

[AuthorKristi]

I'm having the same issues! I can't login with KNOWN correct credentials, and it tells me it's invalid. I tried password reset for the last hour, and no luck. No customer support, nowhere to go. I don't know what else to do. Service was dropped and I can't get into my account to see what's going on. 

[hmduarte]

The same is happening to me. My credentials were refused and I receive any email or message when I tried to reset it.

[Michelle Remy]

Has anyone found resolution to this issue of login to account not working? I have done all the things that people have said they tried. Reset does not send any email. I cannot do anything without access to my account.... can't even cancel.. so what is a person to do, cancel my credit card to avoid more charges for a service I cannot use..

They need to have some sort of customer support besides a FAQ page.. even online chat would be better.. come on Elon.. really??

 

[RicochetStarlink]

Everyone having issues with Starlink credentials as described here should reach out to StarlinkResolutions@spacex.com.

[bartman]

I can’t log into my Star Link app. I’ve updated my password rebooted the modem I have wifi but can’t log in no matter what I try

[RicochetStarlink]

 

[DeL]

I had the same problem, tried: clearing starlink app cache and data, chrome cache and data, resetting password, shutting down and restarting phone, rebooting router - nothing helped.  I then setup an older android on my wifi and was able to login fine with the older phone, the app also responded faster.  I then checked the Android version of the phone that would not work, found it was Android 13.  I upgraded phone to Android 14 and the star Link app then logged in and responded perfectly!  

 

So check your Android app version, if it's 13 upgrade!

[kemestri]

good post this.  i did everything as poster del described and no luck.   (xiaomi 11t pro with android 13)   tried on an older samsung note 8  with android 9   and a realme pad with andoid 11.   both worked perfectly.   so looks like android 13 may well be the issue.