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Contacting Starlink

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As explained in numerous threads throughout this forum, there are two -- and only two -- ways to contact Starlink Support.

  1. Open a support ticket using the Starlink mobile app or on the web at https://support.starlink.com/.
  2. If you cannot open a support ticket (e.g., you are unable to login) or your support ticket goes without a response for an extended period of time (more than a week), send an email to starlinkresolutions@spacex.com explaining your situation in detail.

With either options, it is to your advantage to be both calm and polite in your communications with Starlink support. They have been overwhelmed for a very long time due to the popularity of the Starlink service and the incredible growth) of the customer base. In a busy inbox, rudeness or anger could get your response delayed until 'later'... 

Hope that help.

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