james Tiscione Posted March 27, 2023 Share Posted March 27, 2023 my router suddenly stopped working. no white light on bottom checked power ok Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/ Share on other sites More sharing options...
RicochetStarlink Posted March 28, 2023 Share Posted March 28, 2023 If there is no white light, the router is not powered up. Try unplugging the power cable from the outlet and from the router. Let it sit for about 30 minutes. Then plug both ends back in. If that doesn't work, reach out to Starlink Support. They have diagnostic tools that should prove helpful. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-1845 Share on other sites More sharing options...
jers91 Posted July 9, 2023 Share Posted July 9, 2023 I have the exact same issue. Mine worked for less than 3 hours. No led...factory reset doesnt work......what was the outcome of your issue james? Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2245 Share on other sites More sharing options...
RicochetStarlink Posted July 11, 2023 Share Posted July 11, 2023 Try a hard reset on your modem. How? unplug the power cord and plug it back in six times as fast as you can. Don’t stress over how hard it is, just do it as quickly as you can. This will reset your modem to factory settings. It will come up with a WiFi network named Stinky or Dishy or Starlink. Connect to that network. You will have to set up your WiFi network name and password again. hope that helps. If not, contact Starlink support through a ticket or email at StarlinkResolutions@SpaceX.com. Thanks! Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2261 Share on other sites More sharing options...
Fabio Borges Posted July 27, 2023 Share Posted July 27, 2023 On 7/9/2023 at 3:37 AM, jers91 said: I have the exact same issue. Mine worked for less than 3 hours. No led...factory reset doesnt work......what was the outcome of your issue james? Expand Exactly the same with me. Worked fine for a couple of hours right after installation. Then it stopped. Led is off, electric socket is fine. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2326 Share on other sites More sharing options...
Reign Posted July 27, 2023 Share Posted July 27, 2023 I have this same problem, any one get theirs to work? Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2328 Share on other sites More sharing options...
chowe99 Posted July 27, 2023 Share Posted July 27, 2023 My router has no light on the bottom. It worked only for a few hours then stopped. I have confirmed outlet has power. Anyone have any luck fixing this issue? Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2329 Share on other sites More sharing options...
Adam H Posted July 27, 2023 Share Posted July 27, 2023 Well, apparently this is a common theme right now. I’m having the exact same issue as everyone else. Any solutions found yet? Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2332 Share on other sites More sharing options...
Nicholas C Posted July 28, 2023 Share Posted July 28, 2023 I am having the same issue. No light at the bottom of my router but my Starlink Local still shows up if I have it plugged in. I’ve tried replugging, factory resetting, and everything else suggest but to no avail. Hard to troubleshoot what the issue might be when nothing is working. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2335 Share on other sites More sharing options...
RicochetStarlink Posted July 29, 2023 Share Posted July 29, 2023 On 7/27/2023 at 4:02 PM, chowe99 said: My router has no light on the bottom. It worked only for a few hours then stopped. I have confirmed outlet has power. Anyone have any luck fixing this issue? Expand Contact Starlink Support... Thanks! Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2347 Share on other sites More sharing options...
Voxen Posted July 29, 2023 Share Posted July 29, 2023 Same thing here. I just got my Starlink kit, I started to install it, it worked for around 30 minutes then the router stopped working. I first unplugged the router from power then plugged it back. The led did blink for half a second then turned off. It did the same thing at each attempt to unplug/plug. Now it doesn't blink at all. The router seems fried. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2355 Share on other sites More sharing options...
kpanama Posted August 2, 2023 Share Posted August 2, 2023 I have the same problem. Worked well for 30 minutes. Completely shut off. Outlet works fine with other items. Unplugged everything and put it back, not working. I waited way too long and paid too much for this. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2368 Share on other sites More sharing options...
JamesD Posted August 2, 2023 Share Posted August 2, 2023 I'm having the same problem and tried all the solutions but no luck yet. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2369 Share on other sites More sharing options...
RicochetStarlink Posted August 2, 2023 Share Posted August 2, 2023 Sorry to hear about these Starlink Router issues. The only way to get this resolved, I think, is through Starlink Support. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2370 Share on other sites More sharing options...
Voxen Posted August 5, 2023 Share Posted August 5, 2023 well I sent a mail to support, no reply since 10 days. Is that a joke? I mean people have no internet since the router died and they have to wait several days or weeks with no help. That’s just insane, especially from a multi billion revenue company. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2391 Share on other sites More sharing options...
RicochetStarlink Posted August 5, 2023 Share Posted August 5, 2023 @Voxen, No, it is not a joke. Far from it. Starlink Support is under a constant deluge of support requests. Starlink has only been in business for a few years and the company has grown faster than anyone could have imaged. They went from 250,000 subscribers in early 2022, to more than 1.5M subscribers in May of this year. That's 6 times as many customers in just over a year! They now have more subscribers than Hughes Internet, the second largest provider of satellite Internet. So, they've gone from startup to 1.5M customers in a few years. No company can scale up Customer Service that quickly... So, patience, my friend. We're all in the same boat here. Of course, if your situation cannot tolerate the current state of Starlink's technology or customer service, maybe you'd be better served by some other ISP. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2396 Share on other sites More sharing options...
Demarie27 Posted August 9, 2023 Share Posted August 9, 2023 I’m having the same problem! Starlink stopped working on July 28 /29 suddenly and won’t power on. Looking at the dates it seems like a lot of Starlink Routers went down around the same time. Something must have happened. They are sending me a new one but it’s taking forever - likely because everyone is requesting new ones at the same time and they are running out. Very frustrating as I just upgraded to the higher tier as I work from home so much and starlink is the only viable option. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2416 Share on other sites More sharing options...
Voxen Posted August 10, 2023 Share Posted August 10, 2023 I’m a wondering if some routers can have been « bricked » by a firmware update that failed, because when that happened to me the app was telling me that firmware update was in progress. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2423 Share on other sites More sharing options...
RicochetStarlink Posted August 10, 2023 Share Posted August 10, 2023 That’s certainly possible. Perhaps the Router lost power midway through the firmware update? Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2426 Share on other sites More sharing options...
Syed Posted August 14, 2023 Share Posted August 14, 2023 i agreed, mine also happened today, which is my second day, right after router upgrade. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2450 Share on other sites More sharing options...
Syed Posted August 14, 2023 Share Posted August 14, 2023 has everyone upgrade to software on router before problem started Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2451 Share on other sites More sharing options...
Demarie27 Posted August 19, 2023 Share Posted August 19, 2023 I think that may have been the case (lost power part way through the update) there were a lot of storms rolling through the US that week. I am still waiting on the replacement router. Has anyone here received replacements? And is there anyway to hook up a different router to the starlink satellite? I’ve had to go to a cafe or my sisters house in order to work everyday and I’m over it haha Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2490 Share on other sites More sharing options...
JCP Posted August 20, 2023 Share Posted August 20, 2023 Hello, I faced the same issue yesterday. Just after I received my Starlink kit package, I installed it. It worked great (300Mbps/27Mbps/45ms)! Then, I clicked the update button on the Starlink application. And .. "It's gone!", the router is no longer powering on. I contacted Starlink support though the web interface and got an answer in 10 minutes : "1 free month and a replacement kit" Regards from France, Nicolas 1 Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2498 Share on other sites More sharing options...
GMo1234 Posted August 25, 2023 Share Posted August 25, 2023 Has anyone gotten this problem resolved yet? I suddenly started having the same problem this morning. After a year+ of flawless service, one second everything was fine, the next, my router had turned itself off for no apparent reason. Since then, If I power cycle the router with the dish plugged in, the power light comes on for a second and then turns off. If I disconnect the dish and re-power cycle the router, the light stays on and the router boots up. If I then plug the dish back in, the router light immediately turns off. I submitted a ticket into Starlink about this, but not exactly holding my breath... Just wondering if anyone has managed to fix this on their own somehow? I'm stumped. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2528 Share on other sites More sharing options...
RicochetStarlink Posted August 26, 2023 Share Posted August 26, 2023 Hi, @GMo1234! What does the mobile app say when you open it? If it says your router is off line, try deleting the app and reinstalling. If you can connect to the router with the mobile app, what is the status of the router? Of the antenna? Have you had any recent electrical storms where a lightning strike might have hit the antenna? Is it possible that you've had a power incident -- outage, power spike, etc -- near the time you started seeing these symptoms? Do you have your Starlink Kit plugged into a UPS? IF not, you REALLY should do that to protect it. A power protection strip just isn't enough. Looking forward to your reply. Quote Link to comment https://starlinkforum.net/topic/716-router-not-working-no-light-power-ok/#findComment-2533 Share on other sites More sharing options...
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