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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Ping Issue


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Hi ive got problem with ping, yesterday was my first day i was using starlink and everything was fine and today i got this regular signal problem every 15 seconds. ping is ok but every 15 second it is disconnecting (Requested time out) its a regular breake. wht could be a problem?

 

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@Inox1983,

Would you, please, provide more details about the problem you are experiencing? For example...

When you say you have a problem with "ping", what exactly do you mean?

Where are you getting the message "Request timed out"? In a browser? In an app?

What is your network setup? Are you using only the Starlink kit and connecting to the router using WiFi?

Would love to be of help here, but your question is a bit to general to diagnose the problem.

Thanks!

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Could it be a cabel issue or cloudy sky? Any idea what coulde have helped me to solve this out? Im sitting like 8 meters in a straight line from modem or 30 cm, still same problem. I hev reset modem and computer several times i disable windows firewall. It is like something blocking the signal. I have no idea what else i could do. Sqme pattern every time. Yesterday everything was fine.

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@Inox1983,

While ping can provide some idea of network performance, it is only one of many indicators of network health.

I am able to ping the same address with no timeouts. My response times are 180-200ms where your response times appear to be 50-80ms. Note that request timeouts for ping may have ABSOLUTELY NOTHING to do with your Starlink configuration and/or performance. Those timeouts can happen anywhere along the route between your device and the ping target.

Where is your Starlink system located (i.e., what country and/or region)?

If you open the Starlink app, what do you see on the Statistic page? ...the Obstructions page? ...the Speed Test page?

 

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