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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Problem Paying for New Service


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Hi

I have 2nd gen Router and Dish but im having problems signing up for a new account. I go through all the screens ok until it comes to paying. The web site says "Further Authentication Required" then just times out. I have spoken to my Bank and it appears the web site has a problem with "SCA Security" and I need to speak to the Vendor which is not possible as no phone number available.

Help Needed

Mick

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To to the Starlink Support website (https://support.starlink.com), search the support topics for anything related to payment. Open the topic and click the 👎 button. This will open the form to create a new support ticket. 

Alternatively, you can send an email to starlinkresolutions@spacex.com. 

In either case, allow at least a 7-10 days for a response.

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