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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Mounting/obstruction issue


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Had my Gen2 dish mounted on the roof.  The Starlink App showed there were obstructions to the north from trees.  Had the dish moved higher to the very peak of the roof.  For the rest of the day, the app showed zero obstructions and the download and upload speeds significantly improved.  We thought we were set, but the next morning, the app was again showing obstructions (not as bad as before, but still there) and speeds were down.  The dish has remained in that position consistently for the last few days.  Does anyone know why the dish would have rotated from what seemed to be an optimal position to a seemingly sub-optimal position?  Since I live in a forest, my remaining options will be limited and costly.   Sorry if this is a stupid question, but can I effectively tell the dish to stay in the position it was original in where there were no obstructions?

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21 hours ago, Michael57 said:

Sorry if this is a stupid question, but can I effectively tell the dish to stay in the position it was original in where there were no obstructions?

Nope. The position of the dish is determined by the mothership based on it's location (lat/long). There is absolutely no way for a customer to change the azimuth (compass direction) or elevation (angle from the ground to the sky) of dishy. 

You're only real option is to get the dish mounted high enough to get past most of those obstructions. You might consider using a company that does these kinds of installations such as the one in this forum post: 

 

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