Try again with an alternate payment method.

[Ricardo]

Hi,

 

I'm trying to place the starlink order, but when confirming the order, this message appears "Try again with an alternate payment method."

I have already confirmed with the bank that my card is OK, I even made other payments on the internet with the same card.

I ask for your help.

[RicochetStarlink]

@Ricardo,

Your best bet is to contact Starlink Support.

 

[karmasherpa]

Same. And 1 million other people. Cant contact support without an account. Cant activate an account without equipment. Cant order equipment... tried different browsers, os, cards, banks, vpn, emails... bank is not the issue.

[RicochetStarlink]

You can contact Starlink Support via email. See the linked forum post above for details.

[joseph]

I also have the same issue. I saw I can order the equipment from home depot since they are a trusted reseller of star link but worried I will still have the same issue when it comes to getting service through starlink. I have emailed using the email address that is mentioned down below but no reply

[Alexandre]

On 8/4/2023 at 11:42 AM, Ricardo said:

Hi,

 

I'm trying to place the starlink order, but when confirming the order, this message appears "Try again with an alternate payment method."

I have already confirmed with the bank that my card is OK, I even made other payments on the internet with the same card.

I ask for your help.

Ricardo,

Estou com o mesmo problema que você. Conseguiu resolver? Qual a solução? Agradeço no que puder me ajudar.

Alexandre.

[Alexandre]

On 8/4/2023 at 11:42 AM, Ricardo said:

Hi,

 

I'm trying to place the starlink order, but when confirming the order, this message appears "Try again with an alternate payment method."

I have already confirmed with the bank that my card is OK, I even made other payments on the internet with the same card.

I ask for your help.

Guys, good morning. Has anyone with this problem managed to resolve it? If yes, how? Did you hear back from Starlink support? Could you share here what it was like? Grateful, Alexander.

[SethW]

“Payment was declined. Please contact your credit card company, or try a different method of payment.”

Holy Cow, it finally went through! I’ve been trying to order the equipment since June for my place in Mexico and always get the above message. After dozens of attempts with different cards, browsers, VPN’s etc. This is the combination that worked for me. The last thing I changed on this attempt was abandoning my att.net email address and using my gmail.com address.

Power down and restarted, disabled wifi (LTE), cleared cache, turned pop up blocker off, opened Starlink app on iPad, appears to take me to Starlink.com anyway. On the payment screen I used my shipping zip code (Mexico shipping even though it is a US credit card-AMEX). Shockingly it worked and created the elusive Starlink account. I think I’ll go buy a Powerball ticket.

Interesting that SpaceX has such a unique product that there are tons of threads with people fighting this exact problem, yet we continue to endeavor to give them our $$?

[tocolorme]

I had the same issue, lots of different cards, etc. I was trying on the computer.

 

I used the starlink app instead, it went trough!!  I hope this info is useful for someone!