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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Varying signal quality


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@Bret Holbert,

Most people are concerned about their download speeds and how they are different at various times.

  1. Starlink Internet does not guarantee any particular download speed. The typical speeds for the various plans can be found at https://www.starlink.com/legal/documents/DOC-1400-28829-70?regionCode=US. Note that that for Roam (Mobile) the speed is up to 5-50Mbps. That is NOT a guarantee.
  2. Prime Time usage. Prime Time means those times when many users are using the service. Every evening after 6pm local time is Prime Time. In some locations Prime Time starts at 8am. I have not been able to find a definitive schedule for Prime Time on the Starlink Support site. Nonetheless, when many people are using Starlink at the same time, download speeds will necessarily be lower for each individual. Basically, the pie (download speed) is being sliced into more pieces. All this is to say that sometimes your download speeds might be near the stated maximum (50mpbs for Roam) and other times your download speed might be a fraction of that (5mpbs for Roam or even less).

If this does not answer your question, could you, please, be more specific as to what you mean when you say, "My signal quality varies from excellent to ok."?

  • Is the problem with the WiFi network (apart from the Internet connection)? If so...
    • What does the advanced Speed Test in the mobile app report for your WiFi connection?
    • Are devices having difficulty seeing or connecting to the WiFi signal?
  • Is the problem with Internet connection? If so...
    • What does the advanced Speed Test in the mobile app report for your Internet connection?
    • Are devices having trouble connecting to Web sites and or applications on the Internet?
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@Bret Holbert,

I'm still unclear on the issue.

Are you using the WiFi Range checker in the Starlink Mobile App? That tool provides a "heat map" of the signal throughout the scanned area indicating where the signal is stronger and weaker, but I wouldn't expect that to change much unless you are moving your Starlink router between scans.

Have you used the Starlink application or a third-party tool (e.g., Ookla Speedtest, etc.) to test your download and upload speeds at various times? If so, what speeds are you typically seeing and at what times of day/night?

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Once again, I will repeat, when I use the range checker in the app, sometimes it is excellent (the app's word, not mine) and sometimes it is average or below (once again, the app's words, not mine).

 

In very basic terms, sometimes it's orange, sometimes it's green.

 

When it's green, I can stream TV without interruption. When it is orange, it buffers occasionally this interrupting what I'm watching. 

 

 

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Do you have a single router or a multi-router mesh?

I have three routers set up as a mesh. One of the routers is constantly switching its status from green to yellow because of the back haul connection to the main router. Yet it’s closer to the main router than the third router, which has no problem at all. 

Do you have neighbors nearby who might have a WiFi network that is interfering?

Are you near high-voltage power lines or a transmission tower for a radio or television station?

Do you have another WiFi network in the house?

How many WiFi devices are you connecting to your WiFi network? Are they all 5GHz?

have you spot thr 2.4GHz and 5GHz networks?

 

 

 

 

 

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