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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

UPDATED: Bypass Mode "Oder of Operations"?


Beegle
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* re-submitted question

(due to Forum technical difficulties in formatting turning all my text black thus rendering it unreadable; so I have resubmitted my new threat topic post)

 

I suspect the "Order of Operations" here are important. I even saw a video online suggesting that prior to linking StarLink modem to a secondary 3rd Party Router one must allow the StarLink Modem to first obtain its own IP Address before linking an Ethernet wired connection to the 3rd Party Router (and long before toggling on Bypass Mode).

 

I tried it both ways with different results, proving it had nothing to do with the 3rd Party Router involved but is indeed on StarLink's end, unlike what the useless low-level Help Desk general support workers regurgitating their text-book Manual from being slackers in Reading Comprehension or just from lack in English Language Reading Comprehension skills in general (yikes, I can't believe I have to pay for this type of customer service (I get better user support from FOSS/FLOSS community projects lol).

 

Thus, this has nothing to do with

"... how the 3rd Party Router is setup"

that is just an excuse not to perform on the job to provide quality StarLink customer service.

 

Proof:

 

I have the same setup, yet when I changed the "order of operations" StarLink gave me different results within the app. This is a StarLink issue in that there is a failure for competent support technicians servicing customers as well as lacking Documentation to clearly say how to setup a 3rd Party Router from StarLink's side

(I understand other factors will depend upon the 3rd Party Router, but again this is not the issue as the issue really is on StarLink's side despite their attempts to ignore it).

 

The issue is clearly there is a proper "Order of Operations" before even toggling "on" Bypass Mode, and yet this is not within the in-app Documentation nor has been addressed by Customer Support through a Support Ticket because I keep ending up with non-English speaking low-level Help Desk Technicians that apparently only know how to memorize text-book replies without any Reading Comprehension skills whatsoever.

 

Question remains,

which these scenarios within the StarLink app suggest the correct order has been achieved, so to proceed onto the step of Bypass Mode?

 

1. before moving to the step of toggling "on" Bypass Mode, once wired up connections have been established, the app shows all devices even wired devices connected behind the 3rd Party Router.

 

• example,

StartLink app shows:

- StarLink Modem

- my iPhone

- my 3rd Party Router that is connected to StarLink modem

- my laptop connected on that 3rd Party Router

 

OR

 

2. before moving to the step of toggling "on" Bypass Mode, once wired up connections have been established, the app shows only wired devices connected in front of the 3rd Party Router.

 

• example,

StartLink app shows:

- StarLink Modem

- my iPhone

- my 3rd Party Router that is connected to StarLink modem

 

OR

 

3. before moving to the step of toggling "on" Bypass Mode, once wired up connections have been established, the app shows NO wired devices connected relating to the 3rd Party Router.

 

• example,

StartLink app shows:

- StarLink Modem

- my iPhone

 

OR

 

4. before moving to the step of toggling "on" Bypass Mode, once wired up connections have been established, the app shows NO connected devices at all — including failing to show my iPhone.

 

• example,

StartLink app shows:

- StarLink Modem

 

 

Which of these 4 scenarios is the ideal result prior to moving onto the next step of toggling "on" Bypass Mode?

 

Clearly only 1 of these or some of these scenarios is the accurate sign of "good to go" before proceeding to toggle "on" the Bypass Mode for completing the process.

 

Depending on the steps I take upon "resetting" the StarLink modem and the steps in certain order I do when connecting up the Ethernet cables, varying the method of Ordered Operations yields these 4 different scenarios based upon how I did it. I have gotten all 4 of these at least once during my time in trying to Troubleshoot as to why I cannot ping out to the Internet when set in Bypass Mode linked up from StarLink Gen3 to my 3rd Party Router on an Ethernet cat 6a wired connection.

 

So, again, which scenario is the correct setup on the StarLink side?

(as this is all shown from the StarLink app btw)

 

This is NOT a 3rd Party issue this is a StarLink Gen3 issue; in that StarLink has failed to document the Order of Operations prior to placing the StarLink Gen3 modem into ByPass Mode.

 

Please, help if you know any of these answers as I really need to get this done as I have wasted 4 days on it already with basically non-existing StarLink customer service user support.

 

Thank you all in advance!

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Firstly, while Starlink Support has struggled mightily to keep up with their exploding customer base, there have been and continue to be some fits, starts, and difficulty. However, some of us have been customers long enough to remember when it literally took weeks to get a response to a Support Ticket. If nothing else, Starlink has shown that they are serious about customer service and mean to improve support as quickly as they can -- all while their customer base is growing at unimaginable rates.

Secondly, if and when you do talk to Starlink Support, I hope your tonight is a little less confrontational. Truthfully, I have been down that road with support and I believe that it actually works against you as a customer. Starlink Support is overwhelmed. If they have to choose one of two customers to work with and one of them bit their head off in a Support Ticket, which one do you suppose they'll help first. This is just human nature. Just sayin'...

Now, to the question behind your wall of text...

Before you turn on Bypass Mode on your Starlink router, connect your third-party router to the Starlink Router and connect two or more devices to the third-party router (wired or wireless, it matters not). Once you can confirm that you have Internet connectivity from devices through your third-party router, turn on bypass mode.

HTH.

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