HOWTO/GUIDE: Factory Reset Starlink

[StarlinkLeader]

HOWTO Factory Reset Starlink Dish & Router

If you encounter any issues during the setup or use of your router, you can factory reset it. The router will take a few minutes to reboot, and will require you to reconnect and set a new Network ID and Password.

Circular Starlink: Gently push the button on the bottom of the router until the light turns blue and release.

Rectangular Starlink: Power cycle Starlink (unplug the router from power and then plug back in) 3 times in a row. The router will take a few minutes to reboot, and will interrupt your service until you set up again. You can expect the light on the bottom of the router to be illuminated when complete. There are no lights on the front of the router.

Starlink Mesh router:

1. Power cycle the mesh (unplug from power and then plug back in) 3 times in a row.
2. When repairing the node, make sure you connect to your primary Starlink router's network. Do not connect to your mesh node's new "STARLINK" network that appears after plugging it in.
3. Open the Starlink App. After 1-2 minutes, the Starlink App will prompt you with a "PAIR MESH NODE" notification.

Note: A WiFi network name is also called an SSID. A Wifi password can be referred to as a network security key, WPA key or WAP/SPA2 passphrase.

Notes: You can factory reset via Starlink mobile app however if you cannot connect, or dishy cannot connect - Its recommended to manually factory reset your starlink router.

 

[StarlinkLeader]

Update:

 

How do I factory reset my starlink router and dish?

If you encounter any issues during the setup or use of your router, you can factory reset it. The router will take a few minutes to reboot, and will require you to reconnect and set a new Network ID and Password. Network name will appear as "STINKY" or "STARLINK" in device WiFi settings.

Standard (Circular): Gently push the button on the bottom of the router until the light turns blue and release.

Standard (Rectangular) & High Performance: Power cycle Starlink (unplug the router from power and then plug back in) 3 times in a row. The router will take a few minutes to reboot, and will interrupt your service until you set up again. You can expect the light on the bottom of the router to be illuminated when complete. There are no lights on the front of the router.

Starlink Mesh router:

1. Power cycle the mesh (unplug from power and then plug back in) 3 times in a row.
2. When repairing the node, make sure you connect to your primary Starlink router's network. Do not connect to your mesh node's new "STINKY" or "STARLINK" network that appears after plugging it in.
3. Open the Starlink App. After 1-2 minutes, the Starlink App will prompt you with a "PAIR MESH NODE" notification.

Note: A WiFi network name is also called an SSID. A Wifi password can be referred to as a network security key, WPA key or WAP/SPA2 passphrase.

[Karen Browne]

Ok, done this like 10 times, um, how do you like actually reset it to factory.  I unplugged it and plugged it back 3 tine like 10 times, slow, long, quick,  1 min, like wtf

[RicochetStarlink]

@KarenBrowne,

@StarlinkLeader has posted above the Factory Reset process -- "Power cycle teh mesh... 3 times in a row."

From your brief post, it sounds like you have followed this procedure.

Would you, please, start a new thread and describe the issue(s) that you are experiencing in more detail?

[Skyview]

Just  plug and unplug like 6 times it will work .. had the same problem didn't work with 3 times but worked with 6 times in a row .. 

Good luck 

[RicochetStarlink]

Also, be sure that each time you plug the modem in that the plug is ALL THE WAY in and the modem light comes on before you unplug it again. Don't leave it for more than a second or two, though.

[Mike Gilchrist]

Does the Starlink dish have to be up and running?  I made the mistake of trying to reboot the router without the dish set up.  Once the router had started to reboot,  I couldn't initiate the dish.  And without the dish, I couldn't get the router to finish its reboot.

[RicochetStarlink]

@Mike Gilchrist,

Rebooting the router should not require access to the dish as it does not involve downloading anything -- at least not initially. If Dishy is plugged into the router, then resetting the router will also reset the antenna.

[JimboJones]

This is a dreadful way to perform a hard reset. What’s wrong with a button? Why are there no status lights on the router? I’ve had to buy decent networking equipment since the Starlink offerings are so restrictive and in the event I have to reset the network, I’ve also got to pull Starlink out of bypass mode by performing a factory reset?! Did you guys take a look at any contemporary offerings before deciding on this incomprehensible arrangement?

[Beegle]

@JimboJones Gen3 now has a button

 

(the Gen2 seems cringe, I feel lucky skipping that phase)

[RicochetStarlink]

On 4/19/2024 at 8:08 PM, JimboJones said:

This is a dreadful way to perform a hard reset. What’s wrong with a button? Why are there no status lights on the router? I’ve had to buy decent networking equipment since the Starlink offerings are so restrictive and in the event I have to reset the network, I’ve also got to pull Starlink out of bypass mode by performing a factory reset?! Did you guys take a look at any contemporary offerings before deciding on this incomprehensible arrangement?

@JimboJones, no one here works for Starlink we all are (or were) customers. We feel your pain, but we didn't cause it. 😉