Whitesox711 Posted September 7, 2022 Share Posted September 7, 2022 I set up my kit on the 3rd of September, it worked fantastic for 2 days and then it stopped working. I can find my wifi, connect to it but no internet access. I've reset the router. Created a whole new log in and still nothing. I've messaged starlink and waiting for a response if anyone has encountered this would be greatly appreciated for any feedback. Connections are good router is powered on with the luminated light just not sure what else could be the issue Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted September 19, 2022 Share Posted September 19, 2022 Have you left it running completely for several days? Also try a second factory reset. Quote Link to comment Share on other sites More sharing options...
Whitesox711 Posted September 22, 2022 Author Share Posted September 22, 2022 On 9/19/2022 at 1:34 AM, StarlinkLeader said: Have you left it running completely for several days? Also try a second factory reset. Yes I have I've reset it a few times and let it sit for about a week still can't find internet Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted September 23, 2022 Share Posted September 23, 2022 No obstructions? Does dishy straighten up and look for a sat? Any lightning storms during the two days that it was running? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted September 24, 2022 Share Posted September 24, 2022 @Whitesox711, Another thing to try here is to reboot the dish antenna -- this is different than rebooting the router -- using the mobile app. A factory reset on the router should do this, but there are times I've had to reboot the antenna separately. Also, is there any place where the cable between the router and the dish might be crimped (i.e., in a window or doorway) or bent at a sharp angle? My first cable was router through a busy doorway for a couple of weeks and had to be replaced because, apparently, the opening and closing of the door cause an intermittent connection. 😛 Quote Link to comment Share on other sites More sharing options...
John Stecz Posted September 28, 2022 Share Posted September 28, 2022 I have a similar problem to this. I get in a situation where the app says that it's connected, the statistics show ok latency, but usage will only show .01 mbps. I can't get a connection. This usually manifests itself in the morning after the dish has rebooted for an update or other reason. In order to resolve it this morning, I had to reboot the dish 5 times. After reboot it will likely show connected, but .01 mbps, sometimes it will say that it can't connect to the dish, and if I'm lucky it will work normally. In the past when this has happened, I have left it showing .01 mbps for several hours and it never improves until I reboot and it connects propertly. I've been in contact with Starlink and I've received a new router, cable and ethernet adapter. Any other ideas? Quote Link to comment Share on other sites More sharing options...
Whitesox711 Posted September 30, 2022 Author Share Posted September 30, 2022 On 9/22/2022 at 7:16 PM, StarlinkLeader said: No obstructions? Does dishy straighten up and look for a sat? Any lightning storms during the two days that it was running? On the roof it looks like it's dialed in to a satellite but it never moves and no lighting storms. I went up on the roof to check for obstructions amd still says clear of obstructions. They sent me a new dish going to install tomorrow ill see how it goes! Quote Link to comment Share on other sites More sharing options...
Whitesox711 Posted September 30, 2022 Author Share Posted September 30, 2022 On 9/24/2022 at 9:08 AM, RIcochet said: @Whitesox711, Another thing to try here is to reboot the dish antenna -- this is different than rebooting the router -- using the mobile app. A factory reset on the router should do this, but there are times I've had to reboot the antenna separately. Also, is there any place where the cable between the router and the dish might be crimped (i.e., in a window or doorway) or bent at a sharp angle? My first cable was router through a busy doorway for a couple of weeks and had to be replaced because, apparently, the opening and closing of the door cause an intermittent connection. 😛 Thanks for the feedback I've only factory reset nit quite sure how to only reboot the antenna. As far as the cable I ran it through the roof through the wall into the basement and back up to my router so don't think anything could be wrong with the cable. They sent me a new dish going to give it a try tomorrow Quote Link to comment Share on other sites More sharing options...
Whitesox711 Posted September 30, 2022 Author Share Posted September 30, 2022 On 9/28/2022 at 6:51 AM, John Stecz said: I have a similar problem to this. I get in a situation where the app says that it's connected, the statistics show ok latency, but usage will only show .01 mbps. I can't get a connection. This usually manifests itself in the morning after the dish has rebooted for an update or other reason. In order to resolve it this morning, I had to reboot the dish 5 times. After reboot it will likely show connected, but .01 mbps, sometimes it will say that it can't connect to the dish, and if I'm lucky it will work normally. In the past when this has happened, I have left it showing .01 mbps for several hours and it never improves until I reboot and it connects propertly. I've been in contact with Starlink and I've received a new router, cable and ethernet adapter. Any other ideas? Thanks! Have you seen improvement since the new dish and router? Quote Link to comment Share on other sites More sharing options...
james 83 Posted October 20, 2022 Share Posted October 20, 2022 hey yall, so i tried all the things mentioned in this thread but no luck what so ever, anyone have any othere ideas. *currently using my hotspot.* Quote Link to comment Share on other sites More sharing options...
John Off Grid Posted February 27, 2023 Share Posted February 27, 2023 Same issues, WiFi but no Internet. First the Ethernet adapter went down, switched to a wifi connection from computer to router. Then went totally down. Re booted, no cable damage, Started a troubleshooting ticket. They said sending a replacement router and cable. How do I reboot the antenna, mine is a newer square antenna. Currently using a cell as a hot spot. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted February 28, 2023 Share Posted February 28, 2023 In the Starlink app, go to Setting / Advanced then scroll down to the white [DEBUG DATA] button. Just below it you will see to black buttons, [REBOOT WIFI] and [REBOOT STARLINK]. Tapping the [REBOOT STARLINK] button should reboot the antenna... Quote Link to comment Share on other sites More sharing options...
John Off Grid Posted March 4, 2023 Share Posted March 4, 2023 Thank you, I tried that just now. There were no black buttons under the white (Debug Data), i never saw Reboot WiFi or the Reboot Starlink. any place there. Never located the 2 black buttons. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 9, 2023 Share Posted March 9, 2023 You'll need to open a support ticket through the Starlink app on your mobile device or at https://support.starlink.com/ Quote Link to comment Share on other sites More sharing options...
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