ONLINE

[melvinsantos]

I set up the dish and set up the wifi.......the app says ONLINE but I cant get to the internet.

wont do a  speedtest.

[RicochetStarlink]

@melvinsantos,

Have you resolved this issue?

[TS Solar]

@RIcochet - I am not the original poster, but I have the same problem.  I get into the router with my phone and it says online.  However, the phone says connected but no internet.

[RicochetStarlink]

@TS Solar,

For both you and @melvinsantos, I recommend rebooting your Starlink antenna (aka, "Dishy"). In the Starlink app, go to Settings / Advanced. Towards the bottom of that screen, you should see a white button labelled "DEBUG DATA" and just below it two black buttons. One of these black buttons will be labelled "REBOOT WIFI" and the other "REBOOT STARLINK". I suggest that you use the second button, "REBOOT STARLINK", one night before you retire. Then, the next morning, see if you can access the Internet.

If that doesn't work, try resetting the entire kit using the instructions provided by @StarlinkLeader in his post HOWTO Factory Reset Starlink Dish & Router.

At this point, if you still do not have Internet access, from a computer with a good Internet connection, open a ticket at https://support.starlink.com/. You will need to login to the site before creating the ticket.

If you are unable to login and/or open a ticket, you can send an email to starlinkresolutions@spacex.com with as much detail as possible.

Regretfully, there are no Starlink personnel in these forums. I can offer advice that has worked for others, but YMMV. 

Please, let us know if you are able to make any headway.