RicochetStarlink

> "...pingplotter (windows)..." What's windows? I haven't owned a Winblows machine in more than two years. Any idea of a tool for macOS? linux? > "...starlink.sx..." I've been mesmerized by the graphical display here. Pinpointed my location and it's interesting to watch. The question I have is where the data comes from regarding my antenna's connection to satellites? Is the site querying my router/dishy on my local network to get data here? Or is it making assumptions based on satellite telemetry? Something else? Without understanding how it's doing what it's doing I don't know whether it's just a pretty light show or whether it's showing me the real scoop on my connectivity. > "...closer to groundstations..." Is a "groundstation" the same thing as the "Gateway" reported by starlink.sx for each satellite? If so and if starlink.sx is accurate, I'm mostly getting connected to Elbert, CO; Dumas, TX; and Roll, AZ. However, my POP is Los Angeles. It looks like I'd be better off to have my POP in Denver or even Dallas. But that's totally a wild guess on my part. > "...issue with apple...only partial connectivity is seen..." Why is it then that my iPhone 13 report 500Mbps when doing the advanced speed test just to the router? That doesn't seem very "partial" to me... or should it? > "...your not running in bridge mode... are you..." Not to my knowledge, but how can I tell if the router is in bridge mode? It's not disabled. I don't have any other network devices on the network besides three Starlink routers in a mesh network, the dishy, a 1Gbps 8-port switch for direct-connected devices (only 1 device connected), and then my devices.

I'd love to have 40-60Mbps download. I'm getting 5-10, sometimes 15, occasionally more, but very seldom. Weird thing is my upload speeds are typically 2-10Mbps faster than my download speeds... go figger, right?

Oh, and for the record, I've done the factory reset numerous times through all of this as well as stowing the antenna and powering off for 30+ minutes... with no resulting changes...

@Eraserhead187I have had almost exactly the same experience. I am in Central New Mexico. I still have these issues and Starlink support is less than responsive. How about you? Any improvement?

I was offered service in April 2022. I'd been waiting over a year. So, I jumped in with both feet -- in the deep end of the pool wearing concrete shoes. I cancelled the WISP that I'd had for 4 years. Their transmission speeds and frequent, major outages were, I thought, unacceptable. In switching, I spent about $800 on a Starlink Kit, Ethernet adapter and two additional mesh routers. For the first two weeks, service was as expected with speeds in the range of 70-80Mbps down and 10-15Mbps up. Awesome! Then, at the end of May, everything changed. Since then, my download speeds have drop to 5-10Mbps. Surprisingly, upload speeds are still in the 10-15Mbps range most days. I have performed many speed tests with the app from both my iPhone and from the browser on two different computers. It always reports download speeds around 100-200Mbps from the router to the Internet and speeds around 300-400Mbps from the iPhone to my router. However, I cannot reproduce these numbers using any other speed test tool (e.g., Oookla Speedtest). I've tried running these tests from my iPhone over WiFi and from two different Macs -- a 2020 Mac Mini w/6-core Intel I-7 that is connected via Cat 6 to the ethernet port and a 2021 Macbook Pro 16 w/8-core Intel I-9 that is connected via 5GHz WiFi to the main router that is 6 feet away. All of them report download speeds of 5-10Mbps download speed. On 5/25/22, I opened a ticket with Starlink. I got the usual, automatic response the same day... troubleshoot, etc. I did what was requested and reported back. On 5/27/22, I got a message saying "everything is normal with our connection, we are closing your ticket." I was livid. Nothing had changed. On 6/6/22 to reopen the ticket because I just couldn't stand fo the poor quality of service any longer. Despite multiple posts on that ticket, I got no response until 6/16 -- more than a week later and 22 days after my initial report. The response? "We're sending you a replacement router and cable. It took 10 days to get the cable and 2 weeks to get the refurbished router. I replaced the router immediately and then watching things for a week. Initially, it seems their might be a small improvement, but after a week, things were status quo. So, I replaced the cable, too. I don't get up on the roof -- where dishy is mounted -- any more. So, I called a handy man and paid him to change the cable for me. That was two weeks ago. Still, no change. On 7/11/22, I opened a second ticket. After posting to that ticket multiple times per day with speed test reports, etc., I got a response on 7/15/22 apologizing for the delay and stating that the customer base has grown so quickly that support can't keep up... REALLY?!?!? Oh, and I was asked "Could you send pictures of your installation?" No instructions on what they wanted pictures of other than "my installation". I was so furious, I didn't respond until 7/20/22, asking then for clarification of the request. Getting pictures of the antenna and cable route will require calling the handyman again. I'm starting to think this was a very bad and costly decision. Maybe I should just go back to my WISP. I could pick up the phone and text or call the owners of the company and they always responded to me. Starlink's support is impossible to reach. Try finding ANY way to contact them other than the Support tickets in the app... there are no phone numbers published for Starlink or SpaceX. No email addresses. I don't do Twitter, but maybe I should open an account so that I can tweet Elon and ask what's going on.. Color me red for furious...

It is my understanding that Static IP addresses are supported for Starlink Business. However, the equipment cost is $2,500 with $500/mo for the subscription.

"Site can't be reached..."

It is July 2022. I am a new customer in rural NM. We just got coverage in early April. I've jumped in -- headfirst into the deep end wearing a cement necklace. I see the same results today that @rluczak reported in May 2021. Streaming pauses frequently. Last night, our Roku TV gave up trying to stream Amazon Prime in the middle of a show. I work remotely for my a large cybersecurity company writing software for a DevOps orchestration tool. I spend many hours each week online working. I have regular Zoom meetings with teammates and customers and, since switching to Starlink, often as not, others cannot understand me because of "robot voice" or the meeting audio breaks up making it difficult for me to understand what is happening. All the while, the Starlink App on my iPhone reports 100Mbps+ download speed from the internet and 300-500Mbps download speed from the wireless router. Real-world speed test apps -- Ookla, speedtest.com, etc. -- report Internet download speeds in the neighborhood of up to 10Mbps... sometimes all the way up to 15Mbps. I have performed these tests from both wireless clients (e.g., iPhone, late model Macbook Pro 16") and wired clients (e.g., 2018 Mac Mini). This has been consistent from the first week of installation. I am almost $1000 into the Starlink swtich. It took three weeks for Starlink support to respond to my first ticket. After they decided to provide a replacement wireless router and antenna cable, it took almost two weeks for the replacement parts to arrive. I then took a couple of weeks for me to get my handyman to come swap out the cable. (At my age, I don't climb up on the roof unless I have no choice). First, I replaced the cable. Then, after a week of no improvement, I replaced the router. Still the same. I've opened a second ticket with Starlink. This is is ridiculous. Looking back at my Ookla SpeedTest history, I was getting better download speeds (50-70Mbps) from my old WISP. I left them because their service wasn't reliable. Waking up on a working day to a several-hours-long Internet outage is NOT conducive to professional success for me. Anybody else in Central/Southern New Mexico experiencing similar difficulties?