RicochetStarlink

@KarenBrowne, @StarlinkLeader has posted above the Factory Reset process -- "Power cycle teh mesh... 3 times in a row." From your brief post, it sounds like you have followed this procedure. Would you, please, start a new thread and describe the issue(s) that you are experiencing in more detail?

@Pierlo, There is nothing to do at this time except wait. A PRE-order is a reservation that requires a deposit. Your bank receipt for 48.11€ is the deposit. The deposit doesn't trigger a confirmation email from Starlink, nor the creation of a Starlink Account. It simply gets you a place in the queue to receive notification when Starlink becomes available at which point, you should receive a notification email from Starlink asking you to confirm your order. When you place the order, Starlink will apply your deposit to your order, create your account and then your Starlink journey will begin.

@nathan, For local issues like this, the first thing you should do is open a ticket with Starlink support through the Starlink app. Otherwise, the above answers that @StarlinkLeader provided to Decker are the best answers I know. Also, please, note that Starlink Forum is not affiliated in any way with Starlink or SpaceX. To date, there are no Starlink Support personnel that are members of Starlink Forum. Rather, Starlink Forum is a community of Starlink enthusiasts -- current, former and potential customers -- who come together to discussion solutions to common probems and to support one another.

There are different frequencies (2.4GHz vs 5GHz) and different transmission protocols (802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, etc.) for Wifi that may be the issue here, especially with older hardware. Do you know the specific model of the Intel wireless adapter? Have you checked the adapter (and driver) to be sure it supports the same frequency(its) and protocol(s) that the Starlink router is using? For example, if the adapter and driver only support the older 2.4GHz frequency and you have not split the 2.4GHz and 5GHz networks on the router (using Starlink app), then you might have trouble connecting. FWIW, I have had this issue trying to connect older Intel-based systems to my Starlink mesh network.

@Zeke, Adding some further detail to @StarlinkLeader's comments above... If your splitter is WiFi-ready, you should be able to configure it to connect to the Starlink Router just like any other WiFi device. If your splitter requires a wired Ethernet connection, then, in addition to the Starlink Kit, you will need to order the Ethernet adapter ($25.00 last time I checked). The Ethernet adapter adds wired Ethernet to your Starlink Router which, by default, only supports WiFi connections. You should be able to connect your splitter to the Starling network using an Ethernet cable.

What is the distance between the two routers?

@ronald hurley, Did you get your connectivity issue figured out?

Just a note on how this has resolved. I am now able to run speed tests from the Starlink app on my iOS device. However... The first attempt to run a speed test from the router to the satellite (the default speed test) almost always fails. It starts the spinning star with the message "Loading Targets". After a few seconds I git an icon (circle with exclamation point) and the message, "Speed test temporarily unavailable. Please try again later." Exiting and re-entering the Speed Test results in a successful Speed Test. This has been a persistent issue since September 2022 -- 4½ months at this time.

@Vicki, Not sure what you mean by "...to add an Ethernet cycle"... Do you mean "...to add a wired Ethernet connection"? For now, I'll assume this was your intended meaning. I am not familiar with Amcrest security cameras. Looking at their web site, it appears that they make many different models -- some WiFI (wireless) and some PoE (wired). Also, it appears that many (all?) of their systems include a DVR (Digital Video Recorder) which probably requires an Internet connection. It would be very helpful to have more information about your setup. Are your cameras wireless or wired? What device(s) are you plugging into the Starlink Ethernet adapter? One (or more) camera(s)? The DVR? An Ethernet switch to which the camera(s) and DVR are all connected? A wired or WiFI router to which all the devices are connected? Have you tried connecting a laptop or desktop device to the Ethernet adapter to see if you get the same result? Don't forget to... Disable the WiFi connection on the device before connecting to the wired Ethernet connection. Enable the WiFI connection on the device after you're done testing the Ethernet connection. Lastly, how much experience do you have with configuring IP Networks?

@joelhopwood, Have you tried unplugging the router for an hour or two -- for instance, overnight -- and then plugging it back in? Note that after plugging the router back in, it may take an hour -- or two... or three... -- for Starlink to come back online. This can happen with the Router is downloading new firmware for an update. For some folks, this has resolved persistent connectivity issues. Also, when Starlink Support is slow in replying to a support ticket that I have opened, I will add a comment to the ticket each day to let them know I am still awaiting an answer. I don't know if this helps or not. Maybe it just annoys them. However, at the very least, it makes me feel like I'm making some progress... 😉

@wntrhwk, Try powering the laptop down and restarting. I have had similar symptoms on a MacBook running macOS Ventura 13.x. Sometimes, it gets into a weird state where it will not connect to neither the Starlink WiFi network nor a hard-wired Ethernet connection. When that happens, the only thing that seems to work is to power down and power back on. I don't have any native Windows or Linux devices here. So, I can't comment on there.

@Vasiliy Chernomorov, @Mike M - Virginia, @Dan Esh, and @Ashley Hayes, If you cannot reach Starlink Support through the support app on your mobile device or through the Starlink Support Web site, an email to starlinksolutions@spacex.com might get things moving again.

@Kenneth Martin, This appears to be a network configuration issue. I'm guessing on some of this because I do not use bypass mode with a third-party router. So, "caveat emptor" (let the buyer beware). 😉 I don't think the issue is on your ASUS or D-Link routers. I think it is the Starlink router. Let me explain. When you say that the ASUS router has a WAN address of 192.168.1.138, I suspect that the Starlink router is no longer in bypass mode. If it is not, it uses DHCP to hand out addresses in the 192.168.1.0/24 network address space to client devices -- including your ASUS and D-Link routers. So, check your Starlink router through the app and ensure that it is set up for bypass mode. If your Starlink router is in bypass mode and the ASUS router is still getting a 192.168.1.0/24 IP address, you may need to reach out to Starlink support. If you have the Starlink app on your mobile device? If so you can open a Support ticket. This is the best, most functional way to open a ticket. Alternatively, if you have access to the internet, you can open the Starlink Support Web site and open a Support ticket. If neither of these options work, you should email starlinkresolutions@spacex.com. Thanks!

@StuR, Glad you got this resolved. Not sure what to tell you except that these things happen sometimes. I have seen similar symptoms with a particular MacBook laptop. The WiFi and Internet connection are working flawlessly for other devices on the network -- including a Mac Mini running the same version of macOS. The MacBook appears to be connected to WiFi and the Internet. Some web sites will not respond in the (any) browser. I get an error of one ilk or another. Rebooting the Router may or may not fix the issue. Shutting Down and then powering up the MacBook (not just a Restart) seems to be the only certain remedy. Sometime, the situation is even more unusual with the MacBook's WiFI connection having no IP address -- not even a 169.254.x.x self-generated IPv4 address. Shutting the WiFI off and turning it back on doesn't help. Even switching rom WiFi to wired Ethernet doesn't help. I haven't figure out for certain whether this is an issue with the Macbook -- hardware, macOS, or third-party networking software. However, your post here makes me think that the Starlink connection might be the ultimate culprit here.

@Mojobelly, Did you also reset the mesh router? The pairing process links the mesh router with your primary router -- though I can't say exactly how this is done. It is possible that, after resetting your primary router, you need to reset the mesh router(s) as well.

BTW, there is an email address, starlinkresolutions@spacex.com, that you can use to reach out to Starlink Support for these kinds of issues.

That's a good question... the answer is not completely clear to me, but I think it is a solid "maybe"... 😉 The Starlink Support web site has some information on Basic Service and Best Efforts Service. For instance, Starlink RV is *always* Best Efforts service. You may find a better answer to your question reading some of the FAQs and docs there. For Residential plans, Best Efforts appears to be offered when Starlink does not have enough capacity to support new accounts in the area. As capacity increases, does that mean Best Efforts becomes a standard Residential connection? I haven't found that answer in the support docs/FAQs. @StarlinkLeader, do you have any more information on this?

@n0t4l0ne, While I am a fan of Starlink, I can corroborate @StuR's comments above. There will be times of no connectivity, minuscule download speeds, and signal fade/loss. Now, I work from home as a software engineer in the cybersecurity industry. The 1TB/month data cap will be an issue for me some months. Most days, I participate in Zoom meetings and Slack Huddles with no issues. Download speeds can vary wildly from one moment to the next, but generally I get a consistent 20-30MBps download and 8-20Mbps upload. And Starlink is the best option I've got here... Of course, YMMV. I am in central New Mexico. Northern Michigan may be a different story entirely.

Don't mess with (cut) that cable! Not if you want Starlink Support to help you when you have trouble. The 75ft cable is the shortest cable offered in the Starlink store. So, roll it up, tuck it away and don't worry about it...

@AnthonyQ, I believe you are correct about the PCN. However, to get an answer, you and @jtinnerello will each need to reach out to Starlink Support. The Starlink Forum is not owner, operated or frequented (to my knowledge) by Starlink.

The previous owner of the Starling kit would have to transfer it to you through the support app or website. HOWEVER, Starling is not currently accepting transfer requests... they say that will be available again "soon", but they haven't been specific about the date...

Starlink are constantly launching additional satellites which gives them the capacity to offer the service in new areas as well as increase service to existing customers. However, to my knowledge, there is no public information regarding Starlink's expansion plans in any specific area. Personally, I waited over a year from the time I placed my order until the service was available here in rural New Mexico. Originally, I was told the service would be available in 2021, but the date slipped a couple of times. I got my invitation letter in early April, 2022.

See this post on the forums... https://starlinkforum.net/topic/616-fix-locked-out-cannot-restore-access-to-starlink-account/

@Steve, Yes. Long story short, your IP address is determined by the POP (land station) that receives your traffic from the Starlink Satellite. It sounds like your traffic is being routed through the Colorado POP. The streaming platform looks up the location of your IP address, sees Colorado and so, it serves you advertising for Colorado. We have seen commercials from California and Texas because, depending on the day, time and network condition, our traffic is sometimes routed through California and sometimes through Texas. We live in New Mexico. As for the Spanish language commercials, I dunno. Maybe those are Colorado-targeted ads intended for a Spanish-speaking audience. We have noticed recently that all the captions on some TV shows are in French instead of English.... 🤷‍♂️

@Kevin Horton, @seixas, and @LegacyVet3D, Can any of you login to your Starlink account through the mobile app or the web site? Someone mentioned in another thread that the email address is NOT case-insensitive on Starlink. Mobile apps and web browsers are notorious for capitalizing the initial letter of an email address that you enter before submitting it to the web site for processing. Have you tried using your email address with the first letter capitalized?