RicochetStarlink

In short, yes. Low-voltage current -- a.k.a, a "brown-out" -- can cause a great deal of damage to any digital electronic devices such as your Starlink Kit, laptop and desktop computers, flat panel TVs, etc. My suggestion would be to use a high-quality, 230 VAC UPS (i.e., battery backup) that produces sine-wave output to the device. Generally, you don't get 230 VAC support OR sine-wave output in consumer-grade UPS devices. A sine-wave device is important here, because it will consume the fluctuating power input from the grid, clean it up, use it to charge the battery and then the connected device(s) ALWAYS run on conditioned, clean sine-wave power provided by the device's battery. CyberPower's UPS Smart App Sinewave line has models in the $700-1600 USD price range that run on 230 VAC - 15A and might provide what you are looking for. I'm sure other manufacturers -- APC, et al -- provide similar units. Thanks!

@David Johnson, You are most welcome. Who knows how this new technology will evolve in the future? Truthfully, though, I think it's likely that wired connections (cable, fiber, etc.) will always surpass wireless connections (WISP, satellite, etc.) in price/performance. Thanks!

I paid the $99 deposit on 3/30/2021. At that time, the equipment price was $499. Thirteen months later, on 4/24/2022, (four months before you say you paid your deposit), I placed my order, the price had gone up to $599 for equipment. This has happened to many customers waiting for Starlink and there is, to my knowledge, no discount for having made your reservation prior to any particular date. You can certainly reach out to Starlink by opening a support ticket in the app. Go to any support topic and view the Starlink answer. Then click on the Thumbs Down icon. A Contact Support dialogue will open allowing you to create a ticket. Thanks!

@Trying to Get Starlink, The email address is starlinkresolutions@spacex.com. It is posted in numerous locations throughout these forums. Several members of this forum have gotten support for similar situations by sending email here. You said, "I too have ben charged..."). Were you charged for a reservation ($99) or the equipment ($600-700)? Did you receive an email confirming your reservation/order? Before you send an email, try using the Reset password link on the login page. If it works, it will be much faster. Thanks!

@GrangeJacek, There are variables here that may be outside the experience of Starlink users on this Forum including the Gen1 Starlink Kit and the EdgeRouter Pro. Nonetheless... Have you rebooted the Starlink router and antenna? Networking equipment of all kinds can get "wonky" sometimes for unknown reasons. Generally speaking, disconnecting everything, powering every device off, restarting and then -- afterwards -- reconnecting everything will sometimes remedy these issues. I know that the Gen2 Starlink Kit can take quite some time to download a software update and then reboot. It seems that sometimes it starts this process right after being powered off and then turned back on. I can't say why. The Gen1 Starlink kit may or may not do the same thing. I'm sorry to say that I don't know anything about the Gen1 Starlink Kit or the EdgeRouter Pro. Maybe someone else here can help. Thanks!

@David Johnson, With the number of devices that will be connected, especially the parent that "works remote and requires a strong signal when home", if you have access to Xfinity at 1200Mbps, that seems like an easy answer to me. Starlink Residential is up to 150Mbps. Xfinity looks to be 8X faster. Starlink is $90-120 month; Xfinity can't be much more than that. Also, Starlink Residential will cost your about $600-700 up front for equipment; I've no idea how much Xfinity charges, but I'll bet it's far less. All of this assumes that you can even get Starlink Residential at your location. In many parts of the US, including here in central New Mexico, Starlink's network is near it's capacity (i.e., "oversold")". In these areas, Starlink is only offering Starlink Best Effort service. If I am not mistaken, both the up front equipment cost and the monthly charges for Starlink Best Effort service are the same as Starlink Residential, but the service expectations are far less. Don't get me wrong. I'm a huge Starlink fan. However, I live in a remote area where there really are no other viable options. I, too, work from home 5-7 days a week for 8-10 hours/day. I am a Software Engineer in the technology sector and I need a LOT of bandwidth -- on the order of 1TB/month -- and it's only me and my wife, who works outside the home. If I lived in an area where there was an ISP offering cable or fiber, I would switch -- with no regrets. As it turns out, I am moving 1200 miles across the country to yet another rural area that has no other options for high-speed Internet. I'll be packing up my Starlink kit and moving it with everything else. Hope that helps!

@Michelle Adam, Of late, Starlink Support are incredibly overwhelmed. They are responding, but initial contact seems to take a while. I opened a ticket recently that took about a week to get a first response. Thanks!

If you cannot login and cannot reset your password, send an email to starlinkresolutions@spacex.com with as much detail as possible. Starlink Support should respond within a week or so. Just to be clear, this Starlink Forum is not affiliated with Starlink. We are a community of Starlink customers -- wanna-be, soon-to-be, and ongoing -- who come here to discuss our Starlink service, issues, and known resolution procedures. To my knowledge, there are not Starlink personnel in these forums...

@omeSz, Thanks for the video length. Lots of good Starlink information on JCristina's YouTube channel!

@omeSz, This is definitely a question for Starlink Support. There does not appear to be any further clarification on the definition of "continent" on the support web site. Also, from the support site... Note that if you use the Starlink Kit in a different country (even on the same continent) for more than two months, "you will be required to move your account to your new location or purchase an additional Starlink to maintain service."

So, I have been communicating with Starlink Support through a support ticket I opened on the mobile app. I have asked them about my move and my options. I am going to quote the entire conversation here, redacted to remove PII. So, I see several interesting points to note here. My initial inquiry was on 09-MAR-2023. Starlink Support's first response was on 15-MAR-2023. So, on a non-critical support ticket, it took about a week to get a response. However, subsequent responses to my additional questions only took a few hours at most. Starlink Support are overwhelmed at this time with support requests -- everything from new customers with account setup issues to existing customers with service issues to existing customers wanting to move, transfer or expand their service. Please, be patient... and polite. They are responding -- and responding well -- once they get to your ticket. It appears that existing Residential service, can be transferred it to a new, permanent location, sometimes even if Starlink isn't officially available at the new location. If you are moving, this could be HUGE. If you transfer an existing Starlink kit to someone else -- for example, the buyer of your old home -- they must apply for service and may not be able to get Residential service if the area is already at capacity. They can get Starlink Roam (formerly Starlink RV), but that is a "best efforts" service. Starlink Residential customers have the option to upgrade to the High Performance Starlink Kit -- the same once used in the Starlink Business subscription. The High Performance Kit must be purchase for $2,500. There is no credit for your existing Residential Kit. Your monthly subscription rate remains at the Residential Rate applicable to your area. The High Performance Kit replaces your Residential Kit (i.e., you get a new Dishy and Starlink Router with all the accoutrements). The router(s) in your Residential kit can be used as mesh routers with the High Performance Kit. The Residential Kit's antenna cannot be used as a backup to the High Performance Kit Apparently, the (entire) Residential Kit can be transferred to another customer and/or location. Just thought I would share the good news I've gotten from Starlink in my inquiries about a cross-country move.

@omeSz, If you cannot login, you cannot open a support ticket. Send and email message to starlinkresolutions@spacex.com explaining your situation. Someone should respond, though I can't say how long it will take.

If you cannot open a Starlink support ticket (https://support.starlink.com/), then send an email with as much detail as possible to starlinkresolutions@spacex.com. Either way, someone should get back to you to help you fix this issue.

@Michelle Adam, Have you opened a Starlink support ticket or, perhaps, emailed Starlink support?

@TS Solar, For both you and @melvinsantos, I recommend rebooting your Starlink antenna (aka, "Dishy"). In the Starlink app, go to Settings / Advanced. Towards the bottom of that screen, you should see a white button labelled "DEBUG DATA" and just below it two black buttons. One of these black buttons will be labelled "REBOOT WIFI" and the other "REBOOT STARLINK". I suggest that you use the second button, "REBOOT STARLINK", one night before you retire. Then, the next morning, see if you can access the Internet. If that doesn't work, try resetting the entire kit using the instructions provided by @StarlinkLeader in his post HOWTO Factory Reset Starlink Dish & Router. At this point, if you still do not have Internet access, from a computer with a good Internet connection, open a ticket at https://support.starlink.com/. You will need to login to the site before creating the ticket. If you are unable to login and/or open a ticket, you can send an email to starlinkresolutions@spacex.com with as much detail as possible. Regretfully, there are no Starlink personnel in these forums. I can offer advice that has worked for others, but YMMV. Please, let us know if you are able to make any headway.

Wow! Just... WOW!!!

I'd suggest sending an email to starlinkresolutions@spacex.com with a detailed description of your issue. Include your Kit number (it should be on the box the Starlink kit was shipped in), your name, email address, and physical address. Good luck!

@omeSz, Some governments limit their citizen's access to certain Internet sites. The specific sites are determined by the governmental authorities in your country. Starlink is likely required by law to honor those restrictions. My guess is that Starlink has given you an IP address that is not in Indonesia, something over which you have no control. Now, that being said, it is possible to know where Internet sites think you are located. If you browse to https://ipinfo.io/, you will be see information regarding your Starlink-assigned, external IP address including your actual IP address and where that IP is officially located. The official location may surprise you... it may or may not be in Indonesia... or Australia. It depends on the location of the ground station to which the Starlink network has connected you. Before you ask, I'll tell you that it is not possible to control which satellite or which ground station your Starlink connection will use. Asking Starlink Support to "adjust" either of these will result in a polite denial. The network is dynamic and the selection of both satellites and ground stations is totally up to Starlink. Trust me, I have had this conversation with Starlink support... twice... You'll get an explanation that their network is "dynamic" and that they cannot "pin" you to a specific location. As to how to fix this? You might try using a VPN that allows you to connect to a VPN server in the country of your choice. However, good VPN's are not free. There is a link at the top of this site to a Starlink-compatible VPN that is advertising an 87% off sale for a limited time. Perhaps they could help you. Sorry I can't provide a hard answer to your question or a solution to your problem. Your question, ultimately, is one that you should pose to Starlink Support in a ticket opened through the Starlink mobile app or the Starlink support web site (http://support.starlink.com/). Hope that helps...

As explained in numerous threads throughout this forum, there are two -- and only two -- ways to contact Starlink Support. Open a support ticket using the Starlink mobile app or on the web at https://support.starlink.com/. If you cannot open a support ticket (e.g., you are unable to login) or your support ticket goes without a response for an extended period of time (more than a week), send an email to starlinkresolutions@spacex.com explaining your situation in detail. With either options, it is to your advantage to be both calm and polite in your communications with Starlink support. They have been overwhelmed for a very long time due to the popularity of the Starlink service and the incredible growth) of the customer base. In a busy inbox, rudeness or anger could get your response delayed until 'later'... Hope that help.

Try this in the app starting from the main screen -- the one that should say, "ONLINE" in big letters at the top left with a picture of the Dishy and your router below... Tap on the User icon at the top right. If you are already signed in, you should get a screen that says "Account" at the top with the owner's name just below. If not, you will get a Sign In prompt. Follow the prompts. Enter your email address and password and click SIGN IN. If at any point this process "hangs" (e.g., you get a white screen waiting for the Sign In or after clicking Sign In, it just doesn't respond), Close the app (as in shut it down and remove it from memory), restart it and try again. If you can't shut the app down, then power your mobile device off and power it back up. (NOTE: If you just restart your device without powering it down, the app may not be shut down completely). If the Sign In fails due to bad credentials, follow the same procedure as above, but rather than entering your email address and password, click the Forgot Your Password link at the bottom of the Sign In page. Follow the prompts to reset your Starlink password. Let me know if this helps with the app at all. Thanks!

With your Starlink system powered up, can you point a browser to http://dishy.starlink.com/. (Note that you must use "http://" instead of "https://")

You'll need to open a support ticket through the Starlink app on your mobile device or at https://support.starlink.com/

I suggest emailing Starlink support at starlinkresolutions@spacex.com

@Cris, Could you please provide more details on exactly what has happened in your case? Have you emailed starlinkresolutions@spacex.com? Have you tried to open a support ticket through the mobile app or at https://support.starlink.com?

Did Starlink collect the $99 reservation fee from you? Also, though Starlink is available in the Phillippines, it may not be available in all locations. Have you checked the coverage map to see if Starlink is available at your address?