RicochetStarlink

@Sandy Hartman, The Starlink support topic, CHANGE ACCOUNT INFORMATION, answers questions of this type. The most application answer on the page would appear to be the last, “Can I transfer my Starlink Service Ownership?”. Here is the answer posted on that page. I believe that this is the applicable answer because you have changed the name on the Starlink service account. Note that the instruction is to submit a ticket with the transfer information before making any changes. Your best bet at this point is to reach out to Starlink support by opening a ticket through the Starlink mobile app (iOS or Android) or the Starlink Web site (https://starlink.com). I wish I had more to offer, but I have not experienced any difficulties with my Starlink account. Perhaps others here can provide more specific guidance.

@StarlinkLeader, I am fairly certain this is not correct. I use the Starlink WiFi mesh **and** I have a Ethernet adapter that connects some of my higher-speed devices. Both wired and wireless devices are functioning simultaneously…

If you ask me, this is very, very good and, frankly, I’d leave well enough alone. Who knows. Raising the antenna may end up as a counter-productive exercise. In short, “If it don’t need fixin’, don’t break it!” Indeed! I’m in my early 60’s and my days of actually doing this kind of f hands-on effort are fewer and fewer. Thankfully, I have a few fellas that I can hire in at reasonable rates and supervise. Congrats on your success! Now enjoy…

Long story short, Microsoft Office 2013 support ended on April 10, 2018 — about 4 years ago. Microsoft will continue to provide security updates as they see fit through April 11, 2023. After that date, there will be no more updates. I know this from my experience as a Microsoft Technial Account Manager and by consulting the official Microsoft Lifecycle for Outlook 2013. Long story short, getting an answer from Microsoft regarding issues with Outlook 2013 is likely limited to “upgrade to a supported version” (I.e., Outlook 2016, 2019, or 2021). That’s not to say that Outlook 2013 shouldn’t work with your Starlink service. It just means that getting an answer here might be very difficult. Have you tried another email client? Are you able to access your email through your email provider’s web interface?

@ProDishy, The Starlink router is A/C only. It provides a PoE signal to the antenna over the proprietary connecting cable. Elsewhere in these forums, there are links to a PoE board built by an American company that is in limited release. However, using that board — or any custom PoE solution — is not supported by Starlink.

In fact, the ONLY way to contact Starlink Support is through the mobile or Web app by opening a ticket. There are no published support telephone numbers.

@AnnieB, Sorry to hear you are having trouble activating your Starlink account. On first-time start up, the Starlink Antenna will orient itself and make contact with the Starlink satellite network. This can take up to an hour. In addition, the antenna (and possibly the router) will check for, download, and install any software updates that are available. This may also take a while. If you have not already done so, ensure the router is powered and the antenna cable is connected securely at both ends. Then, open the Starlink app on your mobile device (iOS or Android) and check the status of your equipment there. After several hours, if you still are not connected, you can contact Starlink support by sending a message from the mobile app. They generally respond pretty quickly. At this time, there is no way to contact support via telephone. Hope that helps

See "Does Starlink for RVs or Portability allow for in-motion use?" question on the Support Topic PORTABILITY & RV. There are specific limitations on how you mount your Starlink antenna in the moving vehicle... well, and on your RV as well. Be careful not to "void the limited warranty of your Starlink." as noted in the answer to the above question.

As you noted above, Starlink shows no coverage in Turkey. From what I see it says, "Coverage date unknown". So, were you expecting your Starlink to work in Turkey anyway?

My experience has been that attaching anything other than a PDF or text file results in "an error has occurred" -- both in the app and on the web. Can you create a PDF containing your JPG and attach that to a message? @greazy steve, glad to hear this works for you.

@Lothos, Once again, please, see the Starlink Service Description. The paragraph immediately following the table states: Also, the last section entitled GENERAL EXCLUSIONS explains the many, many factors that may affect transfer speeds. One of the primary factors is congestion as you suspected. Lastly, Best Efforts may or may not apply depending on what plan you are on, whether you are at your Service Address and even when you signed up for service. FWIW, I track my transfer speeds very carefully. I sometimes get 50-150Mbps, but frankly, more often than not, my transfer speeds are somewhere around 15-50Mbps. On occasion, the speed drops below 10Mbps and, sometimes, even below 1Mbps.

Have you followed the instructions under the question "How do I reset or edit my Account password or email address?" in the Support Topic CHANGE ACCOUNT INFORMATION?

Have you followed the instructions under the question "How do I reset or edit my Account password or email address?" in the Support Topic CHANGE ACCOUNT INFORMATION?

@Geoffrey Leach, While I understand it is not a decision tree, have you reviewed the Troubleshooting topic from Starlink Support?

@Linette Derminer, First of all, please allow me to extend condolences for your loss. This is certainly an extraordinary situation. Normally, you would use the procedure(s) described in the last two questions at Change Account Information. However, these require (a) access to the current account billing page or (b) for the owner to provide Starlink with your contact information and you with the Starlink account number. Obviously, these procedures are not applicable here. This is all complicated by the fact that there is no means to contact Starlink via telephone. All business is conducted through their web site. Is there anyway to reactivate the credit card so that monthly payments aren't declined? It could take a minute to resolve this situation and I am assuming that you do not want to lose your Starlink service unexpectedly. Now, it's important for you to know that this Starlink Forum is not directly affiliated with Starlink. To my knowledge, there are no Starlink personnel monitoring message traffic here. That being said, @StarlinkLeader may be able to provide you with some assistance. Again, sorry for your loss and hoping you can get this resolved quickly. Please, let me know if I can be of further assistance. @RIcochet

My first reaction is "YIKES!" I am in the computer security software business. I work from home and my historical data usage been around 400-500GB month -- sometimes even more. According to two previous ISPs, that places me among the top 1% of individual data consumers in the world. A hard cap of 250GB would be problematic for me. However, according to the linked article, it appears that Starlink are offering additional data for 10 EUR/month per 100GB in the pilot in France. Assuming that translates to about $10/month for 100GB additional bandwidth. Assuming you can buy multiple 100GB blocks per month, I'd be in for about $25 extra/month on my Starlink bill bringing it to $135/month. Since I once paid $400/month for this amount of high-speed data, I would be more than happy to pay $135/month. Alternatively, we have a reasonably-priced WISP locally that I could use in a multi-ISP setup like yours, @DirecPC...

Actually, Starlink does not guarantee any particular speed. See https://www.starlink.com/legal/documents/DOC-1002-69942-69?regionCode=US. Speeds will vary dramatically depending on your location, network congestion, and sometimes the weather.

Are you trying to attach a file? If so, what kind of file? PDF? Something else?

@Corn Dawg You are asking all the right questions. Sadly, there is no way to call Starlink sales or customer support -- before or after installing. Everything is handled through their web site and the Starlink app on an iOS or Android device. Until you place an order, there is really no way to contact Starlink. So, everything starts with checking availability at https://starlink.com/. It seems like you might have done this already and they say they'll be there in 2023. To "get in line", you'll have to put down a deposit of about $100. Then, when Starlink becomes available, you'll get an email notifying you and giving you a short period to place your order. As to your friend who is three miles away having Starlink... well, that's a good sign. However, the availability boundaries are hard and narrow. So, the service might be available on one side of a street and not the other. Three miles is a pretty good distance and, apparently, enough to put you out of the Starlink service area. On the other hand, having a new address may also figure into the availability "equation". Given that Starlink say that service is not available at your address, you might still have some options. Maybe @StarlinkLeadercould provide some advice here? WIth respect to the available speeds, Starlink advertises up to 150-200Mbps. The actual speed varies depending on your location, the number of subscribers in your area, and many other factors too numerous to list. Those of us who have Starlink are generally able to stream TV and movies at up to 4K resolution.

Firstly, the Starlink mesh routers only connect wirelessly meaning there is no way to use the Starlink mesh system in the wired configuration you describe. Secondly, with the number of devices that 19 tenants will likely want to connect, you'll need more IP address space than is provided by the Starlink Wifi network. This precludes adding a wireless Starlink mesh router in each apartment. So, if you want to provide wired connectivity to each tenant, its likely you'll need to hard-wire each apartment back to a closet where the Starlink router sits providing each apartment with a single Ethernet port. Then, each tenant can set up their own networking for their devices. For example, one tenant might connect a single computer directly into the apartment's Ethernet port. Another might set up their own wired or wireless router to connect multiple devices. Unless you are experienced with setting up these kinds of networks, I would recommend hiring someone who does this kind of thing professionally. The physical installation and network configuration are pretty daunting and you'll save yourself a LOT of headaches in the future. That being said... Supporting 19 apartments will take a bit of gear. This list may not be exhaustive as it's "off the top of my head". The Starlink Kit for Business -- 1 antenna, 1 router and 1 cable. The Optional Starlink Ethernet port available from the Starlink store. An Ethernet router with at least one WAN port and one LAN port. This should be a wired router, not a wireless router. No Wifi needed here. An Ethernet switch with at least 24 ports. An Ethernet patch panel with at least 24 ports. This should be the same number of ports as the Ethernet switch. CAT6 ethernet cables of the appropriate lengths. One (1) pre-made cable to connect from the Starlink Ethernet port to the Ethernet router's WAN port. One (1) pre-made cable to connect from the Ethernet router's LAN port to a port on the Ethernet switch. One (1) pre-made cable to connect from a laptop or desktop computer to a port on the Ethernet switch. Nineteen (19) or more pre-made "patch" cables to connect from each port on the Ethernet patch panel to a port on the Ethernet switch. One or more spools of CAT5 cable to connect from the Ethernet patch panel to an Ethernet port in each apartment. An available junction box in each apartment for the Ethernet connection. An Ethernet jack and cover for each apartment's junction box Here are the rough installation steps. Again, not necessarily exhaustive. (Though just reading this list is exhausting!) Install the Starlink kit. Set up the Starlink antenna and Wifi router in a central, protected location in the building. Attach an optional Ethernet port (available from the Starlink store). Connect a laptop or desktop computer to the Starlink Wifi router and confirm that that the Internet is accessible. Connect a laptop or desktop computer to the Starlink Ethernet port using a CAT6 cable. Confirm that that the Internet is accessible. Starlink WiFi is optional here. If WiFi will be enabled (the default), this provides a convenient way to connect to the Starlink equipment for trouble shooting. WARNING: An enabled WiFi network should be secured with a VERY strong password. To disable Wifi, disable the Starlink router from the Starlink app on an iOS or Android device. Connect the Ethernet router's WAN port to the Starlink Ethernet using a CAT6 cable. Connect a laptop or desktop computer to the Ethernet router's LAN port using a CAT6 cable. Configure the router per the manufacturer's instructions. Confirm that that the Internet is accessible. Disconnect the computer from the Ethernet router's LAN port. Connect the Ethernet router's LAN port to one of the ports on the Ethernet switch using a CAT6 cable. Connect a laptop or desktop computer to another port on the Ethernet switch using a CAT6 cable. If necessary, configure the Ethernet switch per the manufacturer's instructions. Confirm that that the Internet is accessible. Run CAT6 cable from each apartment to the central location where the Starlink router, Ethernet router and Ethernet switch are located. Label the cable coming from each apartment. Install the Ethernet patch panel and terminate each apartment's connection on one of the ports. Label each port with the connected apartment number. Connect each port on the patch panel to a port on the Ethernet switch using CAT6 cable. In each apartment, connect a laptop or desktop computer to apartment's Ethernet port using a CAT6 cable. Confirm that that the Internet is accessible. Disconnect the computer from the Ethernet router's LAN port. If you are not a networking person, it's important to note that every step here can be time-consuming and that there are a myriad of potential failure points. Hopefully, that helps you get a sense of what is probably involved...

@Ted Starlink's satellites are not stationary. The are constantly moving across the sky. You Dishy (antenna) monitors satellites in it's "field of view" looking for those with the best signal and speed. If you want to see a graphical representation of how this works, check out the Starlink Coverage Tracker. Once you pull it up, follow the on-screen instructions to select your location and then watch what is going on for a few minutes. Fascinating! So, in short, that tree to the west is problematic. Starlink satellites tend to move from northwest to southeast or from southwest to northeast across the sky. Having a blockage to the west means Dishy can't see incoming satellites until they "emerge" from behind the tree. Any chance you can move the antenna up to the second story roof? Would that give a clearer view of the sky?

Have you tried disabling NAT on the AX6000?

@twagger, Well, it was worth a try, anyway... If it were me, my next step would have been hard-wiring from the main Starlink router in the field to an Ethernet router or switch in the house. Be aware that introducing routers to the mix (between Starlink in the field and the network in the house) might not be advisable. If you use a router, you may need to disable NAT (Network Address Translation). As I understand it, the traffic coming from Starlink may already be using Carrier-Grade NAT which may not tolerate another NAT...

Never mind... I think I figured it out... DOH!

@Pete, Have you tried a Factory Reset? From the Starlink Support pages: Thanks, @RIcochet