RicochetStarlink

@Gezza and @supryin, Have you tried the "Forgot password" link on the login screen?

Have you tried the "Forgot password" link on the login screen?

Have you tried the "Forgot password" link on the login screen?

In the Starlink app, go to Setting / Advanced then scroll down to the white [DEBUG DATA] button. Just below it you will see to black buttons, [REBOOT WIFI] and [REBOOT STARLINK]. Tapping the [REBOOT STARLINK] button should reboot the antenna...

@João Paulo, habla Ingles, señor? Yo no hablo Español o Portugués...

@DNA, Glad I could help!

My wife and I are moving from New Mexico -- where we have had Starlink coverage for about a year -- to Tennessee -- where Starlink Residential Service is not yet available. Both homes are in very rural areas with a very limited number of ISPs available. I can't just take my Starlink Residential service with me. I've contacted support and they've assured me that is not possible at this time. They are happy, however, to sell me Starlink Business service -- $2,500 up front + $500/month. Never mind that my job depends on a rock-solid, high-speed Internet connection, I just can't justify this kind of expenditure. So, I have a couple of options... Take my Starlink equipment with me, keep paying the $110/month (soon to be $120?), and HOPE that service will be available soon. Transfer ownership of our Starlink system to the buyer's of our home in New Mexico and find a new ISP in Tennessee. Cough up $2,500 for equipment and $500/mo for Starlink Business. Not sure I can stomach this. Thoughts, anyone?

Since posting this previous reply, I have learned that there is an email address for contacting Starlink Support when these kinds of issues arise. @Johnathan Hemlock, please email starlinkresolutions@spacex.com with a detailed description of your situation and a request for assistance. Response is not usually immediate, but customers are reporting that Starlink is responding to these requests with solutions. So, email them... and then be patient. 😉 Thanks!

This showed up in my inbox yesterday. So, for those who reside in an area with limited capacity -- and who likely have issues with their Starlink service from time to time particularly during the evening hours -- Starlink is increasing the subscription price by $10/month! For those who live in an area with excess capacity -- and who likely have fewer issues with their service -- Starlink is decreasing the subscription price by $20/month. I'm having trouble with the logic behind this decision. Is this a "support tax" on customers in areas with limited capacity since they are perhaps more likely to contact support? Has anyone else seen this?

@Michale32086, This might be a bit pollyanna of me, but hopefully, Starlink will keep you posted when that is available and give you an opportunity to upgrade. The only way I know to monitor it for yourself is through the Starlink page. Use another address nearby (next door neighbor?) to start the sign-up process and see what you get. Otherwise, I think we're all in the dark on this...

@Starlink Dundee So, I think you described two separate issues. The Starlink app on your iPhone does not show the Visibility, Range and Speed gauges. Starlink is working for your PC, but it limited to YouTube and Facebook. Is this correct? For now, I'll assume so. On your iPhone: Are you logged in on the Starlink app? Occasionally, it is necessary to login again by providing your Starlink credentials. On your PC: Have you recently rebooted the PC? Preferably, this means a complete shut down (power off) and then startup (power on). Older versions of Windows -- especially 14-year-old versions like Windows 7 Professional -- need an occasional restart to keep them working cleanly. FWIW: Microsoft completely stopped supporting Windows 7 Professional on January 4, 2020 -- three years ago. This means no security patches for anybody, anytime, anywhere. On the one hand, this means you are free from occasional updates to the OS. On the other, if there are vulnerabilities in Windows -- and, trust me, there are MANY -- there is no one to fix them. As a professional in the cybersecurity industry, I STRONGLY encourage you to update your PC to Windows 10 or 11 for you own protection.

Also, be sure that each time you plug the modem in that the plug is ALL THE WAY in and the modem light comes on before you unplug it again. Don't leave it for more than a second or two, though.

@SimonSR2, @cmv, and @PFN67, If you don't get a response from Starlink after opening a ticket in the Starlink mobile app, email starlinkresolutions@spacex.com with a detailed description of your problem. Hope that helps.

Unless someone on the forum has a wedge mount that they can measure, I'm not sure how to h help you, @Danniel. The most reliable source for this information is Starlink Support as I don't find the dimensions of the wedge mount in the Starlink Store listing. To contact Starlink Support, use the Starlink app from a supported iOS or Android device or point the browser on your desktop/laptop to https://support.starlink.com/. After you login with your Starlink credentials, you should be able to search support for information on Starlink Maritime and, at some point, press the 👎 to open a ticket. If you cannot get to the Starlink app, send an email to starlinkresolutions@spacex.com and describe your situation in detail. Hope that helps.

@DNA, Starlink Forum is a community of Starlink customers like yourself that come here for discussion and to assist one another with resolutions to know issues. There are no Starlink personnel in this forum. When you say "...the Updated App..." are you referring to the Starlink app on your iOS or Android mobile device? For now, I'll assume this is correct. The mobile app requires a WiFi connection to your router in order to manage your Starlink configuration. Since you are bypassing the router, the mobile app isn't going to work for you. Bypass mode requires a router connected to the Ethernet port, IIRC. Then, that router has devices connected (via Ethernet ports or WiFi connections) and provides the link to the Internet via Starlink. You should be able to use one of these devices to open a browser and point to "https://192.168.100.1" to pull up the browser version of the Starlink app. You will need to login with your Starlink credentials. Once logged in, you should be able to manage your configuration, even in bypass mode. NOTE: if the router's DHCP address block includes 192.168.100.1, then you'll likely need to reconfigure the router to exclude this block to get to the app. Hope that helps.

@Lynette I'm not sure how you sent a "mobile text" to Starlink Support. The preferred way to contact Starlink Support is by creating ticket through the Starlink app on your mobile device or through a browser at https://support.starlink.com. If by "mobile text" you mean that you have already opened a support ticket using one of these methods AND you have not received a response to that ticket, then you should email starlinkresolutions@spacex.com with the details of your situation. One of these two methods of contact should get you the result you are seeking. Finally, please note that there are not Starlink personnel in these forums (to our knowledge). Starlink Forums is a community of Starlink customers discussing our Starlink subscriptions and usages and, where possible, providing assistance with resolving issues. Thanks!

Starlink uses CGNAT - Carrier Grade Network Address Translation that can make it challenging to open public ports. This is, in part, because the IP address assigned to residential Starlink customers is dynamic. Starlink Business -- which is more expensive (by 5X) -- provides static IP addresses which I understand eliminates this restriction.

@Dumi, Myy best advice is to contact Starlink Support through the Starlink Support app on your mobile device. The Maritime system is a new offering for Starlink.

The Starlink network uses CGNAT -- Carrier Grade Network Address Translation which, unfortunately, does not allow for inbound traffic for most services. There is no way around this in the Residential service.

@Mad Pup, The Starlink antenna is pretty touchy about obstructions (e.g., buildings, tree limbs, anything overhead really) because they affect the line-of-sight to the satellite(s). Though I'm no expert, it seems to me that any wire cage structure of any kind that, in your words, goes "...over the antenna..." will create a Farraday cage effect that will, to some extent or another, interfere with the signal. This is probably a question for Starlink support... or your own trial-and-error. However, semi-wild troops of property-destroying monkeys notwithstanding, I think I'd look for another way to protect the antenna. For example, maybe you could put an electric fence around the pole on which you mount the antenna, but not up to the height of the antenna itself? And perhaps 6 feet is not high enough... maybe 10 or 20 feet? Hope that helps.

Thanks, @Pierlo! I wish you the same. Note that the waiting period is not know. Some of us have waited more than a year from the initial deposit to Starlink being available for order. So, patience is indeed the order of the day. 😉

There are no Starlink or SpaceX personnel in this forum, @0BZEN. This Forum is not associated with Starlink and/or SpaceX. We are a community of Strarlink customers who come together here to support one another. For assistance with your issues, please email starlinkresolutions@spacex.com.

This is an educated guess, but I think the Speedtest is from the Router (which is being bypassed) to the Internet. The Advanced Speedtest can test from your device to the router. However, the WiFi side of the router is disabled in bypass mode.

@Thiago.Alcino, Please email starlinkresolutions@spacex.com for assistance. This Forum is not associated with SpaceX or Starlink. We cannot provide troubleshooting of Starlink's enrollment process. Sorry I don't have an answer for you.

@mark_l, Did you subscribe to Starlink Business? If so, I would be interested in hearing about your experience with Starlink Business. I am moving to a location in the US where Starlink Residential and Mobile service are not available and there are no other suitable providers. I am considering signing. up for Starlink Business because I am dependent on my Internet connection for my work as a remote software developer in the cybersecurity sector.