RicochetStarlink

@RagTopRon, These are all great questions. The RV units have portability built in... within the same country. So, it'll be interesting to see what happens in the Bahamas as that's pretty far outside the US. You have the option to use Starlink Maritime product... but I'm not sure you'll like the pricing -- one-time cost (equipment) is 10,000USD and the monthly fee is 5,000USD!!! The only think I know to do here is to reach out to Starlink Support by opening a ticket in the mobile app and ask them...

This is totally awesome, @Jasonjjn!!! Do you know of similar services offered in other parts of the country? I am moving to a wooded area in Tennessee and will need some assistance with this kind of install -- probably at 40-50 feet, not 120. 😉

Most likely, you would have to contact Starlink Support through the Starlink app. I would open a ticket there and seek their assistance in solving the problem.

@Rose2013, YIKES! I have heard reports of the Starlink Router/Antenna going offline for some reason and then needing to have the power cycled to reset it, but not this frequently. Question: Do you have your router plugged directly into a wall outlet? I use a dedicated UPS (Uninterruptible Power Supply) or battery backup for each piece of computing and networking equipment. I use the Tripp Lite 350VA which retails for about $60. This has proven to be a good investment. Power-related failures are one of the most frequent causes of device instability and/or failure. If for some reason, the power to your location has become "unstable", your Starlink Router could be responding to power outages or even power "brown-outs" (i.e., low voltage without an actual power failure) by "losing it's mind" and then requiring a reset. Just an idea. I may be totally missing the boat here.

@jtinnerello, I'm looking at the form where you change your credit card info right now. I don't see anything called "PSN". Are you in the United States?

@melvinsantos, Have you resolved this issue?

@RSimons8217, I am almost certain that the right mathematical formula could predict that for you, provided you could provide the exact height each of the trees. Is there any way for you to yourself up to that level with your phone and the Starlink app? It has a mode that will scan for obstructions for you and tell you whether the location is good for the antenna...

@canyadigit, If you changed your email address from a mobile device, it is very possible that the building "AutoCorrect" logic upshifted the first letter in your email address. This even happens in some browsers. In the end, it's a shame the Starlink doesn't make this a non-issue. The common practice for almost every email provider is that the email address is case-insensitive...

If you plug in the second router -- without an Ethernet cable -- it should link to the main router and create a mesh network. You will see the request to connect the second "mesh" router in the Starlink app...

@iTOM, Starlink dynamically assigns your POP based on the best routing they can provide at any given time. I have spoken with them about this twice in recent months and both times, the response was, "We cannot change your POP because it is assigned dynamically by the network based on the best available routing at any given moment." Also, your location is determined but the GPS coordinates of your antenna, not the POP that Starlink assigns. Those GPS coordinates are picked up by the router (or maybe the antenna?) from the GPS satellite network, if I am not mistaken. In short, I don't think you need to worry about any cancellation notices...

@Kaanuk and @melissaS, Unplug the power for an hour or two. Then reset the router by plugging and unplugging the power cable three times as quickly as you can (without ripping the plug off the end of the cable... 😉). Then wait 5 minutes, plug the power cable back into the router and give it a couple of hours to boot, update and start providing an Internet connection. Let us know if that works.

The email address, StarlinkResolutsion@spacex.com, has been shared as a contact email address in other threads here. It may be worth reaching out to them with the details of your situation to see if you can get resolution.

In another thread, someone posted starlinkresolutions@spacex.com as a contact email address for Starlink Support. I don't know if this is the email address that @StarlinkLeader had DM'ed to @Merten, but maybe it's worth a try.

@jebbrecht and @Casey_brews, Please see the thread Starlink Not Seeing a Bridge Setup in a Necessarily Remote Situation in this forum. Long story short, extending a Starlink WiFI network is possible, but it's not just plug-and-play with anybody's extenders. Please feel free to follow-up with questions on that thread if you have questions or need further discussion. Thanks!

@simonsinglin, The link to your test results is expired. So, I can't see them at all. Is there any chance the system has started working? After initial setup and power-on, it can take a few hours for things to be operational as the antenna and router may download the latest software releases before everything settles in...

Unfortunately, there is no way to chat with an agent. All contact with support must be through tickets created in the app. Are you able to login to the app? You said you can't recall the email address or password you used when you set up Starlink. If you can remember the email address, then you can use the Lost Password link on the login screen on the website or the mobile app. Otherwise, I'm not sure what to tell you here.

The "Outside Service Address" message in the app would indicate that Starlink thinks your antenna is at a different location than the service address on your account. Is that possible?

Working with Starlink Support is the only way to get your account fixed. Have you asked them about activating the new account?

I've had better luck contacting Starlink Support through the mobile app on my iPhone (also available for Android) than using the Web site. Have you tried the App? Ultimately, you have to search for a question and use Thumbs Down to open a ticket. Sounds like that's what you've been doing. If so, sorry for restating what you've already attempted.

@mkmizelle1, Even with a wired connectionI wouldn't count on the Starlink Router to connect to another building, especially one 650' away. I have used point-to-point WiFi antennas such as the UISP airMAX LiteBeam AC 5 GHz Bridge to connect buildings on a farm. You'll need two but, at $65 each, the investment is reasonable. With the included POE adapters, you'll only need on Ethernet cable to each antenna. As long as you've got an outlet to plug the POE adapter into, you're in business. Now, granted, this requires a little networking expertise to set up the antennas, but the Ubiquiti apps are pretty straightforward. The biggest investment is the time to mount the antennas and get them lined up. Oh, you should consider grounding the antennas to avoid damage to other devices on your network in case of a lightning strike. This will require some wire and a grounding rod at each end, but could be worth the investment and trouble if there are electrical storms in your area. All that said, there are other antennas out there -- from Ubiquiti as well as other manufacturers. However, I only have hands-on experience with Ubiquiti.

@Asus NO1, This forum is not directly affiliated with Starlink. There may be a Starlink engineer on these forums... or not. @StarlinkLeader may be able to get you connected with someone at Starlink, but that's a long shot, I think. Sadly, there are no public contact points -- telephone numbers or email addresses -- for Starlink support and engineering. Wish I could be more help...

@twagger, Happy to hear that my suggestions were helpful. You are welcome... any time!

As I understand it, a Static IP Address is only available with a Starlink Business account. Note that Starlink are in the process of converting to IPV6. I’ve no idea how long this will take or how long afterwards they will support IPV4. If you want to connect any wired devices (networking equipment, desktops, laptops, IoT devices) to the Starlink router, you must buy an Ethernet port from Starlink. Otherwise, the only way to connect is over the WiFi network broadcast by the router. Note that you can plug in one and only one Ethernet port to the Starlink Router. However, you can attached a router or switch. With an Ethernet connector, the Starlink setup cab be configured to bypass the router, effectively connecting your wired device(s) directly to the Starlink network. Note, however, that the static IP address must no provided by Starlink and is only available for Business accounts. I cannot say whether either of these setups for the stats will work. Other customers have reported that bypassing the router renders the statistics inaccessible… or perhaps inoperable. The online Specs for upload/download speed are decidedly not guaranteed. Of course, for a Business Account — which it sounds like you will require in any case — higher data rates are indicated and traffic is “prioritized”, but depending on the geographic location of the antenna, YMMV (your mileage may vary). In addition, be aware that the Starlink antenna needs clear visibility of the sky. It should either be in a large clearing or mounted high enough to clear most obstructions. If not, service will suffer. I would suggest you put these questions into a ticket for Starlink support using the mobile app. Creating a ticket on the web might not be possible if you don’t already have an account. HTH

Bypassing the router won’t help at all with data caps. Data caps are based on the amount of data that passes through the antenna to the satellites. It doesn’t matter whether the traffic originates from a device connected to the Starlink router or one connected to your Eero Pro 6 router…

@Moomoo, Firstly, the only satellite dish I see in your picture appears to be a Satellite TV antenna (e.g., DISH Network). The Starlink antenna should not be against anything. It automatically tilts and rotates to find the satellites. It needs to have enough room for those mechanical maneuvers. In addition, the Starlink antenna needs a clear view of the sky. If it is near a taller chimney, that could be interfering. Perhaps if you could provide a photo of the actual Starlink antenna installation, we could comment on the installation. Finally, 59Mbps is well within the expected speeds of your Starlink service. Understand that no particular speed is guaranteed and the stated speed is “…up to 150Mbps. During prime time (3-11pm), you may experience speeds far less than this. These things are covered in minute detail in the Starlink Terms of Service.