RicochetStarlink

I understand and agree completely, @Tony Giancoli. Sadly, there is little to no information available on the subject of becoming a Starlink Reseller and I can't evrn begin to tell you where to start to look for this information. Every search I have done comes up empty... Good luck.

If you are able to access web sites such as Google and Youtube using Firefox, then the problem is probably not with the Starlink Network. WIthout more information, I can only speculate and suggest some possible issues. What operating system on the Notebook? Windows? macOS? ChromeOS? Linux? Something else? What are the network settings on your Starlink Router? What are the network settings on the laptop? Have you tried using a WiFi connection instead of a wired Ethernet connection? Do you have other devices connected to the Starlink Router over WiFi? Is there a wired Ethernet switch or router between the notebook and the Starlink Router? What VPN is this? There are literally dozens on the market and they all seem to work differently. Perhaps the VPN has changed the Chrome proxy settings such that Chrome only works when connected to the VPN? Long story short, the limited information you have provided is not enough to diagnose the problem. You might also try reaching out to Starlink Support.

Actually, this is a bi tricky, @Simon JB. If you plan to retain ownership of the Starlink Kit, you will need to pay the Starlink monthly service fee directly, not your tenant. Obviously, you can collect that fee from the tenant as part of the lease agreement. You can pause service between tenants, and re-activate when a new tenant leases the property. However, the deactivation and reactivation date will likely always be on the same day of the month as the original activation. This may or may not coincide with a new tenant's move-in date. Best bet? Contact Starlink Support. See below.

For billing issues, you must contact Starlink Suppor. See below.

@johnbrown11113, There are a great many factors that might be causing your issues here. Your best bet is to contact Stalrink Support. See below.

Depends... I'm relatively certain that you cannot use a Powerline adapter as a "go-between" to connect two Starlink Routers in a mesh. There are a whole host of technical reasons for this but the simple explanation is that it is extemely unlikely to work. Although, you could always give it a try. If you mean extending the Starlink network using a Powerline adapter, this might be possible. However, as I understand it, Powerline adapters are relaively low-speed compared to other options. Also, IIRC, two Powerline adapters are only able to connect when they are on connected power circuits. For example, Powerline adapters can (usually) be connected between two rooms in the same home, but not across building (i.e., from your house to your barn). Disclaimer: I have not tried to use any Powerline adapters in a very, very long time. My knowledge of them is likely out of date. In the end, a WiFi mesh using two or more Starink or third-party WiFi routers is probably your best bet. Third-party routers might provide a greater coverage area if you have a 1st or 2nd geneartion Starlink kit. Thanks!

@Hardbody, Welcome to Starlink Forum and congratulations on your Gen3 Starlink Kit. This is one of the first questions we've had about the new hardware and Starilnk Forum is NOT Starlink Support. So, bear with us (me) here. I have no experience with the Gen3 Kit. I'm a Gen2 customer. So, I'm running blind on that setup, but, in the end, this is about network configuration, regardless of the devices installed. The TL-S108 is an Ethernet switch. It is not a router. You may already know the difference between the two (i.e., switch and router), but if not it's a long, technical explanation, I won't go into here. However, this is an important distinction. In the end, a switch offers no networking functionality other than adding additional ports to your Ethernet network. Without the switch, you have two devices connected and the Starlink Router seems happy with this configuration. With the switch, you have (at least) six devices connected to the Starlink Router (i.e., the desktop computer directly wired, and, if I count correctly, five connected to the switch). The greater number of devices seems to be the only obvious difference. Have you tried something like this? Unplug everything... Ethernet cables on both ends. Power cables. EVERYTHING. Including the Starlink Router and Antenna. Restore power to the Starlink Router and Antenna. Wait until they are able to connect to the Internet before proceeding. I suggest using the Starlink app on a mobile device connected over WiFi to verify this. Power up the desktop computer and connect it directly to the Starlink Router. Ensure that the desktop computer can access the Internet. If not, do not proceed until this device can access the Internet. Power up the TL-SG108 Connect the TL-SG108 to to an Ethernet port on the Starlink Router. Unplug the desktop computer's ethernet cable from the Starlink Router and move it to a port on the TL-SG108. Ensure that the desktop computer can access the Internet. If not, do not proceed until this device can access the Internet. If the desktop computer cannot get to the Internet through the TL-SG108, you have found the problem. If the desktop computer is connecting to the Internet through the TL-SG108, then continue this process. Move the desktop computer's Ethernet cable from the TL-SG108 back to the Starlink Router. Confirm that it can still access the Internet. One by one, plug in the additional devices to the TL-SG108. For each device: Ensure that it can connect to the Internet succesfully. If the device does not connect to the Internet successfully, unplug the device. If the device does connect to the Internets successfully, leave it plugged in. Continue to the next device. At the end of this process. You should have one of several results. No devices are able to connect to the Internet when plugged into the TL-SG108. In this case, the TL-SG108 is the problem. It may be defective or it simply may not be compatible with the Starlink Gen3 Router... for some unknown reason. It's time to replace it with another device, preferably a router. Some device but not all devices are able to connect to the Internet when plugged into the TL-SG108. This would seem to point a compatibility issue between these devices and the TL-SG108. There are lots of possibilities that require at least some basic network trouble-shooting skills. Everything works fine (YAY!). If this is the case, then it probably goes back to the "plug one device in at a time" advice that you've read about. There's usually a reason people give this kind of advice. 😉 In the end, This trouble-shooting process may not result in any clear and useful conclusion(s). Computer networking is not a simple thing. If you have little to no experience with computer networking, I suggest that you look for a professional in your area that can come in and get you going. Best Buy is a Starlink Reseller and it's possible that their Geek Squad can provide the networking expertise on a in-home visit that would get you squared away. Sorry I can't provide a simple, two-line answer to get you going here, but you have a potentially complex problem. Thanks.

Do you mean the Starlink login page? If you cannot reach https://starlink.com/, then something is dreadfully wrong. Have you tried logging into the Starlink app on your mobile device? Are you certain that your subscription(s) are current and active?

@Trev, Starlink Business does not necessarily provide faster transmission rates than Starlink Residential. If the cost is the same for three Residential units, I'd say you have found a smart solution for your business. The downside, of course, is that with three units, you'll have three WiFi networks instead of one. No working around that unless you want to invest in a load-balancing firewall, router, or switch to put BETWEEN Starlink and your internal network.

@LennyGordon, Reach out to Starlink Support. They may or may not provide a free replacement modem, but they are the best source for answers and resolutions to equipment issues.

@hayden, Starlink Forum is an independent forum of Starlink Users. There are no Starlink representatives here and this is NOT an official support challenge. Please reach out to Starlink Support via email for assistance. The post linked below provides instructions.

Open a browser on your laptop. Type http://192.168.100.1/ into the address bar at the top of the page (where you would normally see the web site name). Press [Enter]. This should get you to the Starlink Router's home page. You'll need to login to your Starlink account using your email address and password. HTH

@Jonas, To my knowledge, all of the Starlink devices -- except, of course, the antenna (aka, "Dishy") -- are for indoor use only. There are waterproof enclosures available (e.g., Altelix Fiberglass Weatherproof Enclosure for Starlink WiFi Router). However, as you can see, they tend to be pricey. Extending the Starlink WiFi using mesh technology entails adding additional Starlink router. You might be better off to put the Starlink router into bypass mode (in an enclosure, if necessary) and then, using the Ethernet Adapter, connect a third-party, waterproof WiFi router (e.g., Ubiquiti). I would agree that using WiFi repeaters are probably not the best option. Starlink Support maybe be able to help.

@SunnyStar, You cannot buy Starlink using an address in a country where Starlink is "Coming soon". You'll have to purchase using an address in a country where Starlink is already available (e.g., the USA), activate the system there with Global service, and then move it to the country where Starlink is "Coming soon". Contact Starlink Support for more information:

Contact Starlink Support for return information...

Contact Starlink Support.

Contact Starlink Support...

Unplug everything, wait five minutes and then plug it all in again. If you have not already, split the 2.4GHz and 5GHz networks in the mobile app. Not doing this can cause all sorts of problem. If this doesn't help, contact Starlink Support.

@zack, The Ethernet Adapter has no power of it's own. It is powered by the Starlink Router. Unless you have some rogue power on your Ethernet network, then it's unlikely that the Ethernet Adapter is the culprit. ==> NOTE: If you are not using a UPS (aka, battery backup) to power your Starlink Router, you are vulnerable to power-related issues (outages and/or hardware damage) with your Starlink system. Go to Walmart and buy a $50 UPS and plug everything into it. This is a CHEAP insurance policy again power-related issues. If you want to spend more on a fancier UPS, go ahead. Amazon has lots to choose from. I am partial to CyberPower and APC, but any of them is better than nothing. Also, you might try something like the following. The idea here is to get everything disconnected and reset to see if that helps. Disconnect the Starlink Router's power cord from the outlet. Disconnect the power cord from the Starlink Router. Disconnectt the antenna cable from the Starlink Router. Don't worry about unplugging it from Dishy (the antenna). Disconnect the Ethernet Adapter from the Starlink Router. Disconnect both ends of the Ethernet cable that is plugged into the Ethernet Adapter. Wait 5 minutes. Reconnect the power cord to the Starlink Router. Reconnect the Ethernet Adapter to the Starlink Router Reconnect the antenna cable to the Ethernet Adapter. Connect the Starlink Router's power cord to an outlet. Wait 12-24 hours for the Starlink Router and Dishy to download software updates. Check the status of the system using the mobile app and make sure there are no errors or warnings. Try a Speedtest with the mobile app. If you must, you can also use Ookla SpeedTest or another utility. Using a WiFi device (e.g., phone, laptop, etc.) connect to the Internet, browse around and make sure everything is working okay. If everything is okay, reconnect the Ethernet cable to your Ethernet Adapter and device. Wait and see if it recurs. If so, you'll need to contact Starlink Support.

@viktor, You will need to contact Starlink Support. They can help you recover your login and password. See this post:

The Starlink Router shouldn’t cause headaches. However, you can put the Router anywhere with in 10-20 feet of your computer and see if that helps.

Those would be good speeds for DSL, but are certainly lower than expected for Starlink. Have you tried rebooting the Starlink Router and Antenna (“Dishy”)? Is the Starlink mobile app reporting any instruction? have you spot the 5Ghz and 2.4Ghz networks in the mobile app? Do you have other WiFi networks in your home? Do you have neighbors nearby whose WiFi networks might be reaching your home and interfering with Starlink? There are many reasons that your Starlink speeds might not be as fast as you’d expect. I also suggest your open a ticket with Starlink Support. There is a post in these forums under Starlink Resources that outlines the procedures for contacting Starlink Support. I would drop a link in this message, but I don’t have easy access on my phone.

If you have Starlink Standard , then setting up 38 miles from your registered address will be an issue. Likewise going camping. if you need Starlink to move about with you, you need Starlink Roam. you should be able to switch your plan through the mobile app. However. You’ll probably have to set it up initially at your home address.

Contact Starlink Support...

Actually, you might want to take a look at https://www.amazon.com/Klutchtech-Starlink-Waterproof-Connectors-Accessories/dp/B0CQYR5JWS?th=1 and see if these connectors will meet your needs. I just found these on Amazon this morning. Note that these connectors call for shielded CAT-6a 23AWG cables between your Starlink antenna and router (either Starlink Router or 3rd party router). Hopefully, the buried RJ-45 cable you already have installed meets these specifications. While you might be able to get by with cable the meets a lower specification, for best results, you need to consider this as an important part of your plan.