RicochetStarlink

Starlink Routers do not support DHCP leases, which you would need to support devices with static IP addresses in the same range as that being handed out by the router. Also, be aware, that, because Starlink Internet implements CGNAT (Carrier-Grade Network Translation), you will not be able to access your NVR and/or Cameras directly using an in-bound connection. That'll only work if they proxy through a web site. Replacing the Starlink Router with a third-party Router will NOT fix the CGNAT issue. It is what it is and there's no fixing it... unless you upgrade to Starlink Business ($250/mo minimum) which provides you with a static IP address for your connection. HTH!

If password reset doesn't work, reach out to Starlink Support via email. See the link below.

If that doesn't work, factory reset the router. Afterwards, you'll have to reconfigure. If all else fails, contact Starlink Support...

Open a ticket or send an email...

A modest UPS (350-450W) should be enough for your Starlink system. Personally, ALL of my digital electronic devices are on UPS power supplies. I have been doing this for almost 20 years and it has saved my bacon more than once. Long story short, even if a power outage is a pain in the butt for only a few minutes, the damage done to digital electronics by power surges and power drops can be devastating. A significant power surge can fry equipment instantly. Power drops (aka, "brownouts") are often undetectable, but are a slow poison for digital electronics. If you live in a rural area, trust me, you have brownouts constantly... So, yes, please, get a UPS for your Starlink... and another for your desktop/laptop... and your smart TVs... and your printer... and every other digital electronic device in your house. A basic, reliable UPS is $45 in the electronics department at Walmart. Cheap insurance.

I’m sorry, but I have absolutely no idea how to help you here. Perhaps you should reach out to Microsoft Support for assistance.

@Franco I am guessing that by "every satellite (after market)", you are referring to mesh points, made by someone other than Starlink. You cannot use third-party mesh points with the Starlink Router. However, additional Starlink Routers can be setup as mesh points. They will ONLY connect wirelessly. Even with Ethernet Adapters, the Starlink Router mesh will NOT connect over a cable. If you want to use a third-party Mesh system, you will connect the primary Mesh Router of the mesh point system to your Starlink Router using the Ethernet Adapter sold in the Starlink Store. Once the third-party router is installed, set up the mesh points per the instructions provided by the mesh system's manufacturer. Once you have the mesh network setup and running as expected, you should put your Starlink Router into Bypass Mode using the mobile app. This will disable it's WiFi network. If you have a Standard Starlink Kit -- where the cable from the Starlink Dishy antenna plugs directly into the Starlink Router -- you will need to leave the Starlink Router in place, though you will no longer be able to access it via the mobile app. At this point, all of your WiFi traffic will be handle by the mesh and the Starlink kit will simply provide your Internet connection. If I have misunderstood your question, please clarify. Hope that helps. Thanks!

@LisaM, Starlink Forum is not associated with Starlink in any way except that we are all customers of Starlink. If using the Password Reset option at https://auth.starlink.com/ does not work, then reach out to Starlink Support via email. See the Forum Post below for details. Thanks!

@dhoward, if the tip provided by @Ruffus2021 still does not resolve the issue, I suggest uninstalling (deleting) the mobile app and re-installing. Perhaps that will solve the problem.

@Willian, the forum post linked in my reply further up in this thread provides a method for contacting Starlink Support via email. Seems like a lot of folks are having issues similar to this. Maybe it's a (big) batch of faulty routers, maybe a (major) problem with a software update? I'm not sure, but this is definitely a time when reaching out to Starlink Support is likely your only option.

Try uninstalling and reinstalling the Starlink mobile app.

The only thing that comes to mind the possibility of geographic restrictions. However, I can’t imagine Microsoft sites being geo-restricted. Have you reached out to Starlink Support? Your questions hints that you might have already done that. That might be your best bet. It might also be worth contacting Microsoft Support.

The only known way to get a static IP address using Starlink is to upgrade to Starlink Business.

Oh, I see. I am not familiar with Telegraph.

It's totally up to you. I would prefer to bypass the Starlink mode, if it were me. This disables the Starlink WiFI network as a source of possible attack or intrusion.

Your screen shot images did not get attached to the post properly. So, I can't see exactly what's going on. Can you attach them again, please?

How long since you emailed Starlink Support? What email address did you use for Starlink Support? Did you try going to https://auth.starlink.com/ and using the Reset Password procedure? If you cannot open a ticket, the ONLY other way to contact Starlink Support is by email.

When you first install the Starlink Dishy, it doesn't matter which way it is pointed. Once connected to the Router and plugged in, the Dishy will automatically rotate into position using it's internal motoros. WARNING: DO NOT TRY TO ROTATE THE DISH OR CHANGE THE ANGLE MANUALLY. Manually manipulating the dish position is not necessary. If you actually manage to do it -- and it won't be easy by any stretch of the imagination, you'll break it.

Wow! Thanks for the heads up, @OnTheMesa! Where did you run across this scam? Email? Facebook? A Web site? Thanks

@Bendao Oscillation might very well be contributing to the issue here. You really need a stable location to mount the antenna -- roof, permanent wall, in-ground pole, etc. There is the possibility of an issue with your Router or Antenna. However, I'd get the antenna stabilized, first. In French: L'oscillation pourrait très bien contribuer au problème ici. Vous avez vraiment besoin d'un emplacement stable pour monter l'antenne - toit, mur permanent, poteau enterré, etc. Il y a la possibilité d'un problème avec votre routeur ou antenne. Cependant, je stabiliserais d'abord l'antenne.

Very odd. I was never able to get the same speeds using the Ethernet Adapter attached to the SL Modem -- with the SL Modem enabled. Never tried bypassing the modem as I did not have any other router or switch on hand. This is very interesting to me. So, you're saying that Ookla Speedtest for example reported very different speeds than the Starlink built-in speed test? Which results are higher? I just ran Ookla Speedtest followed by the Starlink Speed Test. Ookla reported more than double the speed (66Mbps) over the Starlink test (32Mbps). In truth, I think it's hard to get any valid comparison between different tools. So far as possible, speed comparisons should be done with the same tool. FWIW, I don't find "Bridge Mode" referenced anywhere on the Starlink site. However, searching for "bypass" at https://support.starlink.com/ turns up a number of references to Bypass Mode, including an article that defines it. To my understanding, Bridge Mode is an networking term that refers to a (wireless?) router that has become, essentially, a switch and passes the signal from another router through to it's clients. Technically, this is probably the same definition as Bypass Mode for a Starlink Router. It's just not the term that Starlink use on their web site on in their documentation, as far as I can tell.

Sorry, @Mork, but I'm a little confused here. I'm not sure what you mean by "I bridged the SL router". Did you mean "bypass" instead of "bridge"? When you say, "much the same download speeds", is that the claimed download speed or the previously observed download speed (when the DLink router was attached to the "enabled" Starlink Router?) Thanks!

The Starlink store page for the replacement cable (https://shop.starlink.com/products/us-consumer-5m-ethernet-cable-hp) doesn't state what level of CAT the cable meets. However, I'm 100% certain it is AT LEAST CAT-5e, but I suspect it is CAT-6. As with many things, the best answer is most likely to come from Starlink Support.

@Rickub The IP address assigned to you by Starlink is NOT dependent on YOUR location, but on the location of the ground station where your traffic is routed. Sadly, this can create issues for all kinds of location-sensitive Internet sites and services and there is no way to change this. I asked Starlink Support about this issue when I lived in New Mexico and was getting IP addresses in either Los Angeles or Dallas. I was informed that there is just no way around this with the way Starlink's network is setup. Perhaps someone else here can share how they are "getting around the location problem" with Starlink Roam. I have Starlink Standard and do not roam with it. Hope that helps.

@johnhoward28 Since Starlink Satellites are not stationary, there are always new ones moving into the area over your service address. So, it's unlikely that there is a satellite outage "in your area". On the other hand, there may be an issue at the ground station where you traffic is being routed. To my knowledge, there is no way to check on these kinds of outages other than contacting Starlink Support.