RicochetStarlink

@Momika, Are you able to set up your Starlink Kit and get Internet service? If so, you can change the email address on the Starlink Support site. Go to https://starlink.com. Click on the button with three lines (like a stack of waffles) at the top right of the screen. Enter the email address and password you used when you set up the account. Once logged in, click on the pencil 📝 to the right of the email address. Enter the new email address in both boxes. Click the [Save] button. If you are unable to login to the Starlink Support site, you will need to reach out to Starlink Support. The forum post I have linked below will help you through that process.

@Rachel, There are two ways to contact Starlink Support. It sounds like you have tried both. In your email to starlinkresolutions@spacex.com, did you include your service address and account number? In fact, you should include as much information about your situation as possible. For example, tell them that you need to change the billing info on the account. If you've already done that, then that's a good thing. How long has it been since you sent that email?

@Bret Holbert, Most people are concerned about their download speeds and how they are different at various times. Starlink Internet does not guarantee any particular download speed. The typical speeds for the various plans can be found at https://www.starlink.com/legal/documents/DOC-1400-28829-70?regionCode=US. Note that that for Roam (Mobile) the speed is up to 5-50Mbps. That is NOT a guarantee. Prime Time usage. Prime Time means those times when many users are using the service. Every evening after 6pm local time is Prime Time. In some locations Prime Time starts at 8am. I have not been able to find a definitive schedule for Prime Time on the Starlink Support site. Nonetheless, when many people are using Starlink at the same time, download speeds will necessarily be lower for each individual. Basically, the pie (download speed) is being sliced into more pieces. All this is to say that sometimes your download speeds might be near the stated maximum (50mpbs for Roam) and other times your download speed might be a fraction of that (5mpbs for Roam or even less). If this does not answer your question, could you, please, be more specific as to what you mean when you say, "My signal quality varies from excellent to ok."? Is the problem with the WiFi network (apart from the Internet connection)? If so... What does the advanced Speed Test in the mobile app report for your WiFi connection? Are devices having difficulty seeing or connecting to the WiFi signal? Is the problem with Internet connection? If so... What does the advanced Speed Test in the mobile app report for your Internet connection? Are devices having trouble connecting to Web sites and or applications on the Internet?

That’s certainly possible. Perhaps the Router lost power midway through the firmware update?

Sadly, @Joe D, I don't think you can change the DHCP IP address lease time on the Starlink Router. There is no option in the mobile app to view that setting -- not even in Advanced / Debug Data. If you can't see it, you probably cannot change it.

Based on this explanation, @Pacman52, I would agree that it sounds like the access point may be the problem. Ubiquiti makes solid POE Access Points at a good price -- for example, the Ubiquiti U6 Plus.

@cheryl Note that, after paying the $99 reservation fee, you are not yet a customer and do not have an account with Starlink. Only after you are notified that service is available, place your order, and pay for the Starlink Kit will you actually have an account you can log into. When you say '...the spacex "customer service" email...', do you mean starlinkresolutions@spacex.com? How long has it been since your first email was sent? It generally takes 5-10 business days to get a response. Have you paid for a Starlink Kit (not $99, but $599 or more)? If so, it is installed Starlink Kit? If you have placed your order and cannot login, email Starlink again at the above email address and be sure to include your complete account information including your Kit number from the support site. If this is what you've done, and it's been more than 10 days, then email them again.

The Netgear GS30AP is a switch, not a router, correct? Long story short, several people -- myself included -- have been very disappointed with the performance of the Starlink Ethernet Port. I gave up trying to hardwire devices to the Starlink router and just went WiFI (directly to the Starlink router) for everything. The transfer speeds were significantly higher going wireless. I've heard reports of others having the same experience using a 3rd-party router with the Starlink WiFi disabled. If you need more wireless range, you can purchase one or more additional Starlink routers. When you plug them in, they will form a wireless mesh back to the main router. Then you can just wirelessly connect everything on the Starlink WiFi network. Long story short, I'm not sure the Starlink WifI and another WiFi router will get along well in the same space.

Did you sign up for Starlink Standard or Starlink Roam? Starlink Standard will require you to change the service address. Starlink Roam should be fine. Your subscription type should appear at the top of your personal support page when you sign-in to StarLink.com...

Open the mobile app, tap on Settings, tape on your WiFi network name. At the bottom you should see 'Split 2.4 / 5 GHz Networks' with an on/off switch to the right. Turn the switch on and name your 2.4GHz network. It can't have the same name as your 5GHz network.

@Voxen, No, it is not a joke. Far from it. Starlink Support is under a constant deluge of support requests. Starlink has only been in business for a few years and the company has grown faster than anyone could have imaged. They went from 250,000 subscribers in early 2022, to more than 1.5M subscribers in May of this year. That's 6 times as many customers in just over a year! They now have more subscribers than Hughes Internet, the second largest provider of satellite Internet. So, they've gone from startup to 1.5M customers in a few years. No company can scale up Customer Service that quickly... So, patience, my friend. We're all in the same boat here. Of course, if your situation cannot tolerate the current state of Starlink's technology or customer service, maybe you'd be better served by some other ISP.

@Churchill, Please see my response to your other, identical post. Starlink Forums is not affiliated with Starlink or SpaceX. We are not employees. We, too, are customers. Thanks!

Thanks for reporting back, @Jay80. Certainly there are both service and technology challenges for some Starlink Customers. It's nice to know that this one was not a Starlink issue. As a many-times-frustrated customer, in the end, I love my Starlink service. It beats the heck out of the alternatives... at least for me. And to give Starlink some credit, Mr. Musk's team at SpaceX have engineered, built, and deployed some pretty amazing technology in a relatively short period of time. I daresay that Mr. Musk's commitment to his vision is uniquely responsible for continued progress at Starlink, despite the challenges which have been greatly magnified by the overwhelming demand for the service. A lesser leader and/or organization might have thrown in the towel long ago.

@Churchill, To my knowledge, no one here is employed by Starlink. We are ALL Customers. We are not threatening anyone. We are simply sharing the collective experiences of members of this forum.

@Ricardo, Your best bet is to contact Starlink Support.

Thanks, @Eric Raskin! I just saw a link to these in another post here on the forums. These enclosures are for the Starlink Router and Ethernet adapter -- which are NOT included.. It's a shame that the price is almost 2X the cost of a Starlink Router ($130-ish) and Internet Adapter ($25-ish). In fact, this is 50% of the cost of the entire Starlink Stanard kit! While these enclosures could be very helpful in some circumstances, it really runs up the cost of the installation. Thanks!

Your experience with Ethernet through the Starlink Router is similar to my experience. For whatever reason, I could never get acceptable speeds through the Ethernet port. I think there might be a hardware limitation there. Maybe the router is only support 10Mbps or 100Mbps instead of 1000Mbps. I get MUCH better speed over WiFi connections. As for having to restart the Draytek router occasionally, I don't know what to tell you there. I wonder if there is a problem with hardware-level link negotiation coming from the Starlink system. Maybe it should be re-asserting voltage on one of the pins when the connection comes back on line, but it isn't? This is totally a shot in the dark. My best advice is to contact Starlink Support for assistance. Starlink is very new. Starlink Business and the High Performance Kit are even newer. I think we are all on the bleeding edge here. If you get this figured out -- with or without assistance from Starlink Support -- would you be so kind as to report back here how it was resolved for the benefit of others? Thanks!

@Jay80 I am not familiar with how the Starlink power brick handles PoE. It's my understanding that the PoE voltage is provided on otherwise unused pins that are dedicated to PoE on the Ethernet connection. If your card does NOT require PoE, it should not be using these pins. If it is and this is damaging the board, I wonder if this is a "bug" in the board design. Note that I am grabbing at straws here as this is outside my experience with Starlink and PoE, both of which I've used successfully.

@opps If you need assistance contacting Starlink Support, please see the thread linked below.

All Starlink Business orders must be placed through the Starlink Business Web site (see https://www.starlink.com/business). Provide your address in Malaysia and the Web site will tell you whether Starlink Business is available. Thanks!

@Churchill, Please reach out to Starlink Support to get assistance with your situation.

As far as the primary business needs go -- POS, printers, workstations -- a Starlink Business account should be ideal. However, when it comes to providing WiFi connectivity for 100+ customers, I would be surprised if Starlink Business would provide enough bandwidth for this kind of usage. As for WAPs, the Starlink High Performance Kit provided for Starlink Business customers has a single Wireless router. It also provides a standard Ethernet cable to support a standard Ethernet connection. This would allow connecting the Starlink Dish to a third-party firewall/router/switch to provide the on-premise network infrastructure you described. Disclaimer: I have not set up this kind of network using Starlink Business. I am making assumptions based on having a Starlink High Performance Kit and knowing how it is configured. There may be some challenges in getting this all set up. For the best information, I suggest contacting Sarlink Support using the information in the linked post below. If you do go with Starlink Business and get this all set up, please share your experience here on the forums for the benefit of others. Thanks!

Sorry to hear about these Starlink Router issues. The only way to get this resolved, I think, is through Starlink Support.

Good luck with this, @bobn. You are outside my experience here. Hopefully, someone else here on the forum will be able to help. You might want to ask this question on the Facebook Starlink Support group. See https://www.facebook.com/groups/1258905321310782.

@DefToneR This is a GREAT tip! Thanks for sharing. It's sad that Starlink users have to "stumble" onto this information or go looking for it. This is completely non-intuitive. 😛 Thanks again!