RicochetStarlink

Contact Starlink Support via Email (see below) as soon as possible. Be sure to include your email address and service address.

Contact Starlink Support as soon as possible via email (see the post below). Be sure to include your email address and service address.

@Vicki Matthews https://starlinkforum.net/ is not directly affiliated with Starlink. We are all customers here. Please contact Starlink Support for assistance.

@Vicki Matthews Please contact Starlink Support for assistance in resolving your issue. The forum post linked below includes an option to contact Starlink Support via email.

@Entrio I would say that something is definitely not as it should be. I have a Gen 2 Starlink, not a Gen 1. So, I can't really be of any help here. Have you reached out to Starlink Support? This is probably your best bet. See the forum post linked below for information to contact support.

Is your main router the Starlink Router? What about your three mesh nodes? Are they Starlink Routers or another brand of device? If your main router and your mesh nodes are all Starlink devices, you cannot connect the mesh nodes via cable. They ONLY work wirelessly. Are you saying that you bought two (2) Ethernet adapters -- one for each Starlink Router -- and connected them with a CAT8 cable? As it should be since this is the only supported mode of operation. As with any wireless technology, distance and thick walls or walls with plumbing and/or lots of electrical wire will all degrade a wireless signal. At what distance to you consider it "too far away"? I can confirm a similar experience the signal of the Starlink Routers does not seem to be capable of reaching very far -- 30-40 feet at best in my house. Generation 3 may well fix this as it will be WiFi 6.

Hi, @GMo1234! What does the mobile app say when you open it? If it says your router is off line, try deleting the app and reinstalling. If you can connect to the router with the mobile app, what is the status of the router? Of the antenna? Have you had any recent electrical storms where a lightning strike might have hit the antenna? Is it possible that you've had a power incident -- outage, power spike, etc -- near the time you started seeing these symptoms? Do you have your Starlink Kit plugged into a UPS? IF not, you REALLY should do that to protect it. A power protection strip just isn't enough. Looking forward to your reply.

First of all, @mikesmallman, it's not necessary to post multiple times, especially within minutes in a single forum post. To resolve payment issues, contact Starlink Support.

For payment issues, you will need to contact Starlink Support.

@Mork I can tell you that I personally had the same experience trying to connect using the Ethernet Adapter. I was not bypassing the SL router, but connecting a device directly to the Ethernet Port. I observed SERIOUS degradation of SpeedTest results for this device. Everything else on the network operated normally. I cannot tell you that I resolved the issue. In fact, I went back to a wireless connection because it was 30 times faster. Based upon the speeds that I observed, mguess is that the my external Ethernet adapter was operating at 10Mbps rather than 1Gbps. Perhaps someone else here or on the Facebook Group Starlink Support & Discussion has resolved this issue. My best advice is to reach out to Starlink Support. They may take a while -- up to several business days or even a week or more -- to respond, but maybe they can help you sort this out. Here's a forum post with info on contacting Starlink Support.

Reach out to Starlink Support via email (see the linked forum post below). Provide details (e.g., name, service address, email address, phone number, etc.) and be specific about your request.

Contact Starlink Support via email. See the linked forum post below.

The seller can find all of that information in the Starlink mobile app or on the Starlink support web site. Of course, they must first login with their Starlink credentials (email & password). As it turns out, the seller must transfer the kit to you before you can use it. So, keep the lines of communication open and see if you can work that out with them. If you can't get the seller to cooperate, you can contact Starlink Support. See the linked forum post below.

Have you tried deleting and reinstalling the Starlink mobile app?

Please let us know if this solves your problem

You can contact Starlink Support via email. See the linked forum post above for details.

@MarkOD I wish I had more to offer here. There are a few companies out there offering weatherproof solutions for Starlink installations, but I am not familiar enough to make any recommendations. I personally have my dish mounted on my roof. So, I can't speak from experience with the pole mount, either.

The only reason I can imagine for blocking a mesh router is having two or more Starlink mesh networks that get "confused" with routers intended to connect to one mesh network connecting to another network. Most people don't have multiple Starlink systems at the same location. I guess it's possible to have a nearby neighbor who also has Starlink and have this happen, but that seems unlikely. Other than that, I have no idea why you would block a meshed router.

Have you logged into the Starlink mobile app with your email and password?

Did you make a reservation for Starlink ($99, I think) or did you buy the Starlink Kit ($599+)? You can create an account AFTER you pay for and receive your Starlink Kit. A ticket is actually one of two ways to contact Starlink Support. See this post...

Do you have a single router or a multi-router mesh? I have three routers set up as a mesh. One of the routers is constantly switching its status from green to yellow because of the back haul connection to the main router. Yet it’s closer to the main router than the third router, which has no problem at all. Do you have neighbors nearby who might have a WiFi network that is interfering? Are you near high-voltage power lines or a transmission tower for a radio or television station? Do you have another WiFi network in the house? How many WiFi devices are you connecting to your WiFi network? Are they all 5GHz? have you spot thr 2.4GHz and 5GHz networks?

@Bret Holbert, I'm still unclear on the issue. Are you using the WiFi Range checker in the Starlink Mobile App? That tool provides a "heat map" of the signal throughout the scanned area indicating where the signal is stronger and weaker, but I wouldn't expect that to change much unless you are moving your Starlink router between scans. Have you used the Starlink application or a third-party tool (e.g., Ookla Speedtest, etc.) to test your download and upload speeds at various times? If so, what speeds are you typically seeing and at what times of day/night?

@MarkOD, That's an excellent question! Are you certain that your cable will route inside the pole? I ask because someone here (or perhaps on the Facebook Starlink Group) has pointed out that there are two different cable ends on Starlink cables. One allows the cable to be routed inside the pole and the other does not. It has to do with the way the dish connector is shaped where it is attached to the cable. In any case, I should think you would want a box to transition from the pole to the conduit with the Starlink cable entering and conduit exiting the box from below. This will keep water from running into the box and the conduit at the junction. Conceptually, it all makes sense in my head, but the actual details will, of course, depend upon your installation.

Sadly, there is no "official" support forum. There are many resources out on the Internet, but, to my knowledge, none of them is "official". If you need to actually contact Starlink Support, you have two options. See the forum post below for details. If you are looking for an additional place to seek assistance, @StarlinkLeader who created this forum has also created a Starlink Suport Facebook Group. Good luck!

Yes, you can attach the switch to the Starlink Router's (optional) Ethernet port.