RicochetStarlink

@Miguelllaboy, Join the club. I have found several web pages that claim to provide you with instructions on how to sign up as a Starlink Reseller. Not a single one of them has any information on how to contact Starlink -- online, via email, telephone number -- to start the process. Unless someone else here has inside information, I suppose your guess is as good as ours on how to become a Starlink Reseller. That being said, I can offer you two email addresses that may or may not be helpful. StarlinkResolutions@spacex.com. This is the email address for Starlink Support. While focused on Starlink Customers, they may be able to connect you with the Starlink Reseller program. BecomeASupplier@spacex.com. This email address, published on https://www.spacex.com/supplier/, is not for a reseller program, but again, they might be able to redirect you to the right contacts. HTH!

You cannot use the Starlink Dishy (satellite antenna) without the Starlink Router. The Router provides power to the Dishy. Bypass mode on the Router disables all of the WiFi features and makes the Router a pass-through for the Internet signal. First, though, you need a Starlink Ethernet Adapater which is available in the Starlink Store (https://shop.starlink.com/) for about $25. The Ethernet Adapter goes inline between the Dishy and the Router and provides a standard RJ-45 port for connecting a third-party router of your choice. FWIW, I am using a commercial router/firewall in this configuration and it works like a charm!

The only way to get a static IP Address from Starlink is to upgrade to Starlink Business. That's a pretty hefty investment, both for the equipment ($2500, I think) and the monthly fees which start at $250/month.

Reach out to Starlink Support as described in the post linked below.

I have the ridgeline mount on a metal roof that has vertical ribs -- running down from the ridge -- that are 9" from center to center. The bottom of the mount is the width of 4 of these ridges (approximately 27"). FWIW, Each side contains two heavy blocks (pictured above) that weight 15-20lbs each. So, even atop ridges, this thing isn't going anywhere with 80-ish lbs of dead weight.

@Tray Did you read the thread I shared above? It tells you how to contact Starlink Support via email when a ticket is not an option. Here it is again?

Sorry to hear that. Can you tell us a little be more about what is going on with your Starlink router and antenna? What does the Starlink mobile app report?

Starlink does not require a connected mobile device for the router or the antenna. The Starlink mobile app does, however, require that the mobile device be able to connect to the Starlink router to configure the router, check statistics, manage the network, etc. This generally means that the mobile device must be connected to the Starlink WiFi network. Out of curiosity, why use the Android's hotspot when you have Starlink?

On our HP laptop, did you try deleting the WiFi connection for Starlink and re-creating it?

Even with Starlink for Business, the advertised rate is up to 300Mbps. Note that hardly anybody gets that speed and if/when they do, it is fleeting. 100-200Mbps, as I said before, is pretty solid for Starlink... even Starlink for Business. Take it and run!

Reach out to Starlink Support. This is definitely not normal.

In the Starlink mobile app, the obstruction map is actually built by the Router based on data from the Starlink antenna. You don't need to get up to the antenna with your phone. Just take a look at the obstruction map in the mobile app while everything is connected. It's unfortunate that the tall trees are to the north because, if you are in the Northern hemisphere, your Starlink antenna is going to point itself north-ish. Good luck!

@Luke, You are far beyond the experience of most people here. Splitting your original antenna cable is a very risky business, even if (you think?) you know what you are doing. What is the length of your original cable? 75ft? To my knowledge, most Starlink Kits with the rectangular dish (V2) come with a 75ft cable though I've heard a few reports of 50' cables. In either case, Starlink has a 150' cable available through the online store for about $75. Why not just use the longer "official" Starlink cable? My guess -- and this is a totally a guess -- is that the introduction of the Ethernet "bridge" and 35M Ethernet cable (~320ft?) is the problem here. If you have a split a 75' Starlink cable and introduced a 35m Ethernet cable in the middle, you are spanning almost 400ft from the Starlink router to the Starlink antenna. FWIW, the Starlink Router provides the PoE signal to the antenna. I've no idea if PoE is designed to travel this distance -- and through and Ethernet "bridge" -- without degradation. You need to get your Starlink router closer to your Starlink Antenna and connect it with an unmodified Starlink cable. 400ft is a very, very long distance to cover with a single Ethernet connection. Perhaps you would do better to add a Starlink Ethernet Adapter to your router, connect an Ethernet switch and then run your long cable(s) from there.

Reach out to Starlink Support at StarlinkResolutioms@spacex.com.

If you buy it in the Metherlands. You will have to activate it there. The. You can switch your service address to Spain. for a more definitive answer send an email to Starlink Support at StarlinkResolutioms@spacex.com.

You should be able to switch plans through the account dashboard as needed. However, I don’t know if there is any difference in the Starlink Kit for the two plans. For a more definitive answer, send an email with your question to StarlinkResolutioms@space .com.

Find a place in Spain near your home that will let you have the equipment delivered there. In the US, Walgreen's stores do that. You could also ask Starlink to have it held at the shipper's final terminal near your home so you could go and pick it up. That'll require reaching out to them before ordering at StarlinkResolution@spacex.com.

Unless you have a lot of tall trees near your barn, I'd be more concerned about the possibility of magnetic interference from the lightning rods and the copper strip. There's no way to really guess whether that's going to be a factor in your Starlink reception without trying it... at least, as far as I know. I'd take a day or two and put the antenna up on the roof -- without permanently mounting it -- and see how things go. Pick a time when you won't have those high winds, for sure. Give yourself some times to test things in multiple locations and see what happens. Once you find the optimal location, then use the flashing or pivot mount to permanently mount your dishy. Suggestion: if you are in the northern hemisphere, try putting your dishy on the more northerly slope of the barn roof. It is going to face north-ish once it is up and running.

If I were getting 100-200Mbps, I'd leave well enough alone. A small number of peripheral obstructions don't really matter about 99.9% of the time. For Starlink Standard (residential), Starlink advertises is totally dependent on your location. I just stumbled across a (new?) "estimated speed" service map at https://www.starlink.com/map?view=download. Take a look there. Note that the speed is up to whatever speed you see there... and you'll rarely see the maximum speed. So, at 100-200Mbps, sounds like you have a pretty sweet deal already. I'd say, "Leave well enough alone..."

First of all, glad to hear my suggestion did the trick. It was just a guess, though one based on my own experience. Secondly, you aren't wrong, @VFRguy... Things are slowly, but steadily improving with Starlink and Starlink Support. I keep reminding myself of a few things... Starlink is a startup company. So, they have ALL the growing pains of a new organization. Starlink's technology is completely new (i.e., nobody else has ever done this before). So, they have ALL the pains of developing a new technology. Starlink has experienced explosive demand and growth for their Internet service and, consequently, the hardware that powers it. Suffice it to say, nobody had a clue it would be THIS popular. When you put all of that together, it's amazing that the company hasn't imploded from all the stress that these things imply. As consumers, we like dealing with mature companies who have mature products that are readily available and who have a telephone support line where we can gritch to another human when something doesn't go the way we expected. Starlink might be there in another 10-15 years... but not yet. 😉

I don't see why not. The cord from the SL Router would plug into the switch, then the AP and any other wired devices would plug into the switch. If you can use a PoE switch, you could avoid needing yet another inline connector for the AP's PoE injector.

That's an issue with how his system is configured. If he is using a device provided by his employer's IT department, they may very well have restrictions on connecting to unknown wireless networks. This is not that uncommon. Meanwhile, do you have a good, strong password on your Starlink WiFi network?

"... performed teh plug-unplug routine on teh mesh..." A factory reset requires plugging and unplugging the power cord 6+ times as fast as possible. Is this what you are describing?

@Matt You may be in uncharted territory here. How much do you need to extend the height of the pole mount?

Email Starlink Support at StarlinkResolutions@spacex.com. They may be able to help. Otherwise, you'll have to wait. Lesson: Unless you know the seller personally, NEVER buy a Starlink Kit from anyone except Starlink themselves or an authorized reseller (e.g., Best Buy).