RicochetStarlink

@PSIone, Let me comment on a few things... You wrote: Well... not exactly. Your Dishy (satellite dish) cannot align with "the correct satellite" because (a) there are thousands of Starlink satellites orbiting the earth and (b) there are NO Starlink satellites in geo-synchronous orbit... they are constantly passing by overhead. So, there is no one "correct" Satellite for you Dishy. In fact, your Dishy is being told by the Starlink network where to point itself in the sky to find those moving Starlink satellites. The direction that your Dishy points and the angle of it's tilt toward the sky will always be the same -- unless and until Starlink decides that ALL Dishys in your area should point in a new direction or at a different angle.> Are you saying that the mobile app won't let you navigate to anything other than the account page? This sometimes happens after rebooting the Starlink Router and/or Dishy. Most often, it is because the Dishy or Router is downloading a software update. This can take a while -- from a few minutes to a few hours to a day or more -- and can block Internet connectivity while occurring. So, if you have set up everything, leave it completely alone overnight and try accessing the Internet the next morning... on a laptop, a mobile device, whatever. So, it seems you have opened a ticket. How long has it been since you opened the ticket? Starlink Support sometimes takes 7-10 BUSINESS days to respond to a ticket initially. Once they respond, they are usually pretty good about staying engaged and working to fix your problem. Note that this does not mean you'll get immediate responses, but usually within an hour or two. Also, please, be courteous as you communicate with Starlink Support. They are overwhelmed by the demand for Starlink Internet. Shouting (e.g., "FIX IT NOW!") or using coarse language could lengthen your response times. Trust me. I know this from first-hand experience. 😉 Lastly, remember that your ISP (i.e., Starlink) is a startup company deploying bleeding-edge technology. Starlink are doing something here that no one has ever done before. Previous Satellite Internet Providers (e.g., HughesNet, ComSat, etc.) use completely different technologies in their Internet infrastructure. I say all of that to say this: If you came to Starlink expecting Internet services (and Customer service) on the level of the older, land- or mobile-based providers, think again. This is all a big experiment that is being commercialized as it is being developed. No one -- Starlink or anyone else -- has any idea where this will all end up I hope some of this is helpful. Please reach out if I can be of assistance. Thanks!

@bobpdvm2004, You can have as many Starlink kits on your account has you want... However, you must disable those kits not being used in order to avoid monthly recurring charges. Note, too, that some have reported that, after suspending service for a period, they have had difficulty re-activating service for the suspended kit. The scenario you describe is not directly supported by Starlink today. Hope that helps.

Glad to help...

@Lou Ann Bransford, Yes, use the mobile app to change your password. That is the only reliable option. Of course, any devices that were previously connected to your Starlink WiFI must be updated to use the new password.

@fungus, I cannot say for sure how emails sent to starlinkresolutions@spacex.com are tracked. If you have an existing ticket, then you may or may not experience any better response by sending such an email. However, if it were me, I would send the email... better safe than sorry, right? Also, on your existing ticket, add a comment every day (or two) just to remind Starlink Support that the problem has not been resolved. Sometimes, it's the squeaky wheel that gets the grease... 😉 I'm sorry to hear that you have had hardware failures and consider Starlink unreliable. I have been using Starlink for more than a year and have even moved my Starlink kit from my previous home in New Mexico to my home in Tennessee. Though I had some issues early on, my service has been stable and reliable for most of that year. During those difficult early months, I, too, considered the possibility of having a backup plan with another ISP. In New Mexico, that was an option. Here in Tennessee, it is not... at least, there is no ISP here that can come close to meeting my needs. I hope you get this resolved... and soon!

WiFi calling can be sensitive to latency (i.e., "ping speed"). While Starlink provides much better latency (usually <60ms) than traditional satellite, it is not as reliable has a hard-wired Internet connection (i.e., DSL, Cable, etc.) So, suffice it to say that WiFi calling over Starlink is going to be less satisfying that a hard-wired Internet connection... Sorry.

@fungus, There could be a whole host of reasons why the seller might not be able to transfer the hardware. I'm not sure there is any one here who can tell you what those reasons might be or how to fix them. Starlink Support is your best bet for resolving this. Send an email to starlinkresolutions@spacex.com describing the details -- including the Kit Serial # for the used kit -- and see if they can answer your question(s). However, it might take a few days. I sympathize with your plight. My Starlink has never failed me. If/when it does someday, I won't be able to work. My situation, however, is less restrictive. I am 20 minutes (or so) from an area with restaurants, coffee shops, and 5G coverage...

@SHARRAN FRANKLIN, I am going to guess at what you mean here. Please, correct me if I am misunderstanding. My assumption is that you are attempting to connect a PC (or laptop) the WiFi signal from the Starlink router. The WiFi network should be called either "STARLINK" or "STINKY" (don't ask, LOL!). There should not be a password (you said, "key"?) on this network. If you don't have a WiFi network by this same, then you'll need to factory reset your system. For a guide on how to do this, see the post below in these forums. Once you have reset the router, give it about 20 minutes and then try connecting again. Also, after resetting, try connecting a mobile device (Android or iPhone) to the WiFi. Then, download the Starlink app from your app store, open it, and login to your account. One you have the app, you can change your WiFi password to whatever you'd like. Of couse, once you've changed the password, you'll need to connect your device to WiFi again and supply your new password when prompt. FWIW, running an "open" WiFi -- a network without a password -- for any length of time is NOT recommended. Hope that helps!

Hi, @Oljan Repic! Unfortunately, you'll have to replace everything... the dish, the router, and the cable that connects them. The standard Starlink Kit comes with a 75-ft cable to connect the dish and the router. You can get a 150-ft cable in the Starlink store online.

@Chase Vickers, Starlink is continuously launching new satellites to increase coverage in many parts of the world. However, only Starlink can say when they will provide coverage in a particular area. In truth, Starlink satellites are routinely orbiting over most of the globe except the polar regions. Starlink chooses where to offer service based on a number of factors. They are focused on providing Internet service to under served, more remote regions. There are few parts of the Southeast US that really meat those criteria. Consequently, Starlink Standard (nee, Starlink Residential) is not offered in that region. However, Starlink Roam (nee Starlink RV) might be. Check the web site. You could also send an email with your question to starlinkresolutions@spacex.com. Perhaps they can provide you with a more definitive answer.

Sorry to hear about your troubles with your Starlink service. Glad to hear that you are engaged with support. Please, let us know how this resolves. Thanks!

@Shifting Backyard, Keep after Starlink Support through the ticket(s). Keep opening (and re-opening) them. Don't let them off the hook. If they stop responding, send an email to starlinkresolutions@spacex.com. Now, this assumes that you simply stopped using your service over the winter, but still paid the monthly bill, correct?

@the_Unforgiven, I'm not sure why you are using ProtonMail in this way as it seems to defeat the whole purpose of using a highly secure email service like ProtonMail... but, to each his own. 😉 First off, I'm not sure what you are referring to with the acronym "RSP". Would you mind elaborating on that? Historically, many (most?) ISPs have provided email service (i.e., a POP/IMAP/SMTP server) to their Internet customers, there is no requirement for them to do so. In fact, with the rise of stand-alone email providers like GMail, Hotmail, Yahoo! Mail and, in recent years, privacy-focused email providers like ProtonMail, fewer and fewer Internet users rely on -- or even want or need -- the email services provided by their ISP. I haven't used an ISPs email service in literally years. Truly, there is no need for an "argument" and no one has to "win" on the subject of whether any particular ISP also provides email services. The Internet is all about choice... for you... for me... for every user of the Internet. If you choose to rely on an ISP's email service, then, when you change ISPs, your email address will change... or, at least, you will have a new email address to add to your collection of "...too many emails that I have kept since 2004..." Regardless, Starlink does not offer email services at this time. Whether that will change in the future is anyone's guess. However, I am quite sure that their mission to bring high-speed Internet connectivity to remote, underserved parts of the world will continue to be there focus. Right now, they have more than they can say grace over just wih that mission. IMO, offering email services would just be a distraction for Starlink. As for the length of time required to get a response from Starlink Support after opening a ticket, it is not uncommon for Starlink Support to take 7-10 business days (i.e., 1½-2 calendar weeks) to provide an initial response to a ticket. Once engaged, they seem to be responsive. That is my experience and, as I am hearing, the experience of other customers as well. Keep in mind that Starlink is creating an ISP network using technology that never existed before they started. New technology always, always, always has hiccups and fits and starts (i.e., it's guaranteed). At the same time, Starlink's satellite network and customer base are both growing rapidly. The very facts that (a) Starlink exists and (b) is providing high-speed Internet to people who don't have any other options -- these are remarkable accomplishments. It is frustrating sometimes dealing with customer support that doesn't have a phone number and takes days to weeks to respond to customer support requests (i.e., tickets). But, you know what? I'll take Starlink with all it's warts and zits over ANY OTHER ISP that is available where I live. Sometimes we forget how good we have it, don't we? Have a great day!

Contact Starlink Support using one of the methods documented in the thread I shared above. If you can’t logon use the email address referenced there. Thanks!

50GB per month of priority data. after 50GB of data you’ll fall back to Standard data There is no Priority Data on/off switch for the customer and I don’t think there is any difference between daytime and nighttime hours as far as priority goes. There is a Sleep Mode in the app that will turn the system off during hours of your choosing every day. Hope that helps.

Clearly, you have another means of connecting to the Internet. If nothing else find a restaurant or fast food location that has free WiFi. With you phone, a tablet or a laptop, connect to that WiFi network and the open a ticket with Starlink Support through the web site. There is a pinned post on the forum called HOWTO: Contacting Starlink Support that will walk you through the procedure. When you open the ticket, provide complete contact information, your account number and a detailed description of the problem. Then, be patient. Starlink users have been reporting response times of 7-10 business days after opening a ticket. Once you hear from them they seem pretty good about helping you resolve the issue. net-net, it sounds like you may have a problem with your Dishy (antenna) or Router, but diagnosing the problem through this forum is a bit daunting.

@rought1, I had similar issues with hard-wired connections on my Starlink Router quite some time ago. However, I was connecting a laptop directly to the Starlink Ethernet port. I never was able to prove conclusively what was going on, but I suspected that the Ethernet Port just wasn't supporting anything more than 10Mbps. In the end, you'll need to contact Starlink Support with your question. See the following post for three ways to reach out to support.

@hurb, You will need to contact Starlink Support. See the following article for three different ways to contact support.

If your Starlink Kit was previously registered for Starlink Roam, you should not have to enter the Kit# when you Pause/Restart service. Now, if instead of Pause-ing your service, you Cancelled your service, that's a different matter. I suggest that you reach out to Starlink Support. See the following posts for three ways to contact Starlink Support.

To my knowledge, there is no theft-proof way to lock Dishy into place. You will have to find a way to secure Dishy without modifying Dishy or the cable. If you put a cage around it, you will need to construct it of a material that does not interfere with radio transmissions or you will be sorely disappointed. Is there a building where Dishy could be mounted on the roof? Is there a pole of any kind where DIshy could be mounted?

@Russell Cook, See

GUIDELINES BE POLITE. If you are mad/pissed/upset/whatever about anything, then count to 10 or wait a day... or a week... until you cool off before you communicate with Starlink Support. Expressing anger, rage, threats, etc., will not get you a sooner response from Starlink Support. In fact, it may do exactly the opposite. BE PATIENT. Starlink Support personnel are overwhelmed due to the demand for the service greatly exceeding the company's plans. At the time of this writing, reports indicate responses coming 10 days to 2 weeks after initial communication with Starlink Support. BE PERSISTENT. While waiting for a response, add a (polite) comment to your ticket each day reminding support that you are waiting for a response. Sometimes, it helps to be a squeaky wheel... 😉 OPEN A SUPPORT TICKET If you can't, see "SEND AN EMAIL" below. Mobile App. Open the Starlink app on your mobile device. Login to your Starlink account if you are not already logged in. At the bottom of the main screen, tap on Support. In the Support screen use the Search box at the top to see if there is a support topic that addresses your issue, even if the answer doesn't work for you. If there are no support topics, then open ANY support topic. At the bottom of the support topic, you will see a question, "Did this answer your question?" with two buttons, 👍 and 👎. Tap the 👎 button. Web App. Open the Starlink Support web site (https://support.starlink.com/). Login to your Starlink account if you are not already logged in. At the bottom of the main screen, tap on Support. In the Support screen use the Search box at the top to see if there is a support topic that addresses your issue, even if the answer doesn't work for you. If there are no support topics, then open ANY support topic. At the bottom of the support topic, you will see a question, "Did this answer your question?" with two buttons, 👍 and 👎. Tap the 👎 button. SEND AN EMAIL Contact Starlink Support through email only If... You cannot create a support ticket using one of the procedures above, or Your support ticket has had no response after 10 business days. Include Name Service address Email Address Phone Number Starlink Account Number (if you have it) A detailed account of the problem you are having. Send your email message to starlinkresources@spacex.com.

Starlink doesn't have any SMTP settings because Starlink does not provide email accounts to customers. You will need to go to the provider for each of your email accounts and find the providers SMTP settings for use in Thunderbird. I switched to ProtonMail more than a year ago. I configured ProtonMail to REPLY to each of my email addresses as if the email was sent from that address. In addition, I can choose to send email as a particular email address. I loathe having multiple email accounts. When I switched to ProtonMail, I auto-forwarded everything else to my ProtonMail address. I also started switching all of my online accounts -to use my new ProtonMail address -- slowly but surely. The whole point of ProtonMail is privacy. If all you are doing is forwarding other email addresses to Proton, the provider of each email address (e.g., Google for Gmail), has access to the content of your email once it passes through their servers. I switched to ProtonMail to stop exactly that. If you aren't going to switch over to ProtonMail completely, then it may not be the right solution for you. Just sayin'... 😉 As for a Dishy "plastic raincoat..." never seen or heard of such. I've heard about a custom, heavy-duty(-ish?) bag for transporting Dishy when moving it, but no "raincoat". You are correct, in that, Dishy is indeed rain-proof and, in fact, pretty much all-around weather-proof. Not sure what purpose a "raincoat" would serve... Hope that Helps

@Bubbs and @TimT, As I replied further up in this thread, there is an email address for requesting assistance in these sorts of situations.

@Lakes, Let me see if i can answer some of your questions. Firstly, a new Starlink antenna (aka, "Dishy") can take anywhere from a few minutes to a few hours to activate and align. Why? The first thing Dishy does when powered on is look for software updates to download. The update process can take a while since multiple updates may be available and, often, each update has to be downloaded and installed in order. Secondly, "Stinky" is not a user name. It is the name of the WiFi network (aka, "SSID") that you use to connect to the WiFI network from your devices. Starlink's support website (https://support.starlink.com/) has several support articles noting that the default SSID can be either "STARLINK" or "STINKY". As you discovered, you can easily change this from the Starlink mobile app. Thirdly, if your Starlink is a refurbished unit, it might have been installed somewhere else in the world. You cannot just return equipment for replacement. If you think you have defective equipment, open a ticket through the Starlink Mobile app or the Starlink Support web site. Even it you have a refurbished router or antenna, you should get an IP address when Dishy connects and that IP address should be in Australia. However, note that those IP Addresses may not be as close as you'd expect. From https://support.starlink.com/topic?category=10&category=46... I've had similar issues with hard-wired devices on my Starlink setup. I never figured out exactly what was going on. However, in my case, my "unmanaged switch" appeared to be limiting bandwidth to about 5-10Mbps for each connected device. I can't say why. In the end, I ditched the switch and went back to WiFi and I'm getting stellar speeds on multiple devices -- a Mac mini, a 16" Macbook Pro, two iPhones, and iPad, two streaming TVs, and a whole host of IoT devices. The only "back ground setting" I can think of that might be affecting your hard-wired devices is the DNS server address in the network configuration. Starlink (the router?) should be assigning your devices an IP Address through DHCP. This process should also set the address of the DNS server(s) to be used to lookup domain names. Do you know what DNS Server(s) your hard-wired devices are using? So, these are my thoughts and suggestions. I hope they are helpful. Feel free to reach out with further questions.